Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Slow performance when you log on to Microsoft Dynamics AX 2012

Slow performance when you log on to Microsoft Dynamics AX 2012

This article applies to Microsoft Dynamics AX for all regions.

↑ Back to the top

Symptoms

After security settings are changed in Microsoft Dynamics AX 2012, you experience slow performance when you log on. Additionally, you may experience slow performance when you open some forms.

↑ Back to the top

Cause

This problem occurs because of some issue in security role permission caches.

↑ Back to the top

Resolution

To resolve this problem, install the hotfix that is described in this article.

After you install this hotfix, invalidation of security role permission caches will be more detailed and security caches will be rebuilt with AXutil operations. When you change security settings in production that affect high affect roles, decreased user logon performance can be prevented by running the "AXutil RefreshRoleCache" operation.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

↑ Back to the top

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix
For more information about how to install a hotfix to database, AOS and clients in Microsoft Dynamics AX 2012, go to the following Microsoft website:
Install updates to database, AOS, and clients [AX 2012]

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Model store reinitialization requirement

You must reinitialize the model store for this hotfix.

For more information about how to reinitialize the model store, view the "Reinitialize the model store (Perform only if prompted by the hotfix KB article)" section on the "Install updates to database, AOS, and clients [AX 2012]" page.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable60,28012-Apr-201305:18x86
Axupdate.exeNot Applicable60,26412-Apr-201305:18x86
Clientoba32.mspNot Applicable31,219,71216-Apr-201322:48Not Applicable
Clientoba64.mspNot Applicable31,444,99216-Apr-201322:48Not Applicable
Components32.mspNot Applicable24,899,58416-Apr-201322:48Not Applicable
Components64.mspNot Applicable42,471,42416-Apr-201322:48Not Applicable
Helpserver64.mspNot Applicable933,88816-Apr-201322:48Not Applicable
Objectserver32.mspNot Applicable14,151,68016-Apr-201322:48Not Applicable
Objectserver64.mspNot Applicable16,113,66416-Apr-201322:48Not Applicable
Retaildatabaseutility.mspNot Applicable495,61616-Apr-201322:48Not Applicable
Retailheadquarters32.mspNot Applicable782,33616-Apr-201322:48Not Applicable
Retailheadquarters64.mspNot Applicable782,33616-Apr-201322:48Not Applicable
Retailpos.mspNot Applicable3,653,63216-Apr-201322:48Not Applicable
Retailposplugins.mspNot Applicable421,88816-Apr-201322:48Not Applicable
Retailstoreconnect32.mspNot Applicable450,56016-Apr-201322:48Not Applicable
Retailstoreconnect64.mspNot Applicable450,56016-Apr-201322:48Not Applicable
Retailtransactionservice.mspNot Applicable122,88016-Apr-201322:48Not Applicable
Setupsupport32.mspNot Applicable12,001,28016-Apr-201322:48Not Applicable
Setupsupport64.mspNot Applicable19,300,35216-Apr-201322:48Not Applicable
Traceparser.mspNot Applicable438,27216-Apr-201322:48Not Applicable
Axsetupsp.exe6.0.1108.42791,390,87212-Apr-201305:18x86
Axutillib.dll6.0.1108.806821,48012-Apr-201305:18x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75212-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436391,46412-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436375,08012-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436379,17612-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436379,17612-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436375,08012-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436383,27212-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436375,08012-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436379,17612-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436375,08012-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436379,17612-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436375,08012-Apr-201305:18x86
Axsetupsp.resources.dll6.0.1108.4436416,04012-Apr-201305:18x86

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

↑ Back to the top

Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbnoloc, kbsurveynew, kbhotfixserver, kbmbspartner, kbmbsquickpub, kb, kbqfe, kbautohotfix, kbmbsmigrate

↑ Back to the top

Article Info
Article ID : 2840494
Revision : 1
Created on : 1/7/2017
Published on : 9/26/2013
Exists online : False
Views : 86