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RPC Client Access service freezes in an Exchange Server 2010 environment

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Symptoms

When the Microsoft Exchange RPC Client Access service (Microsoft.Exchange.RpcClientAccess.Service.exe) freezes in a Microsoft Exchange Server 2010 environment, users cannot connect to the Client Access server until the RPC Client Access service is restarted.

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Cause

This issue occurs because of a deadlock in the RPC Client Access service.

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Resolution

To resolve this issue, install the following update rollup:

2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the RPC Client Access service, go to the following Microsoft website:

General information about RPC Client Access service

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Applies to:

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info

Article ID	:	2839533
Revision	:	1
Created on	:	1/7/2017
Published on	:	11/26/2013
Exists online	:	False
Views	:	337