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WSUS server can't connect to Windows Update in Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Windows Server Update Services (WSUS) server that is running Windows Server 2012.
  • There is a required authenticated proxy running in the environment. 
  • You enable the Use user credentials to connect to the proxy server setting together with the username, domain, and password provided in the WSUS console.
In this scenario, the WSUS synchronization performs successfully. However, the WSUS server cannot connect to Windows Update to download the required updates. 

Note This issue also affects the deployment of Microsoft System Center Configuration Manager and Forefront Client Services.

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Cause

This issue occurs because the system clears the stored network credentials when you enable the Use user credentials to connect to the proxy server setting. Therefore, you cannot connect to Windows Update.

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Resolution

This hotfix is also available at Microsoft Update Catalog. 

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Eventcategories.dll6.2.9200.163848,70426-Jul-201203:07x64
Iiscustomaction.exe6.2.9200.16579102,91212-Apr-201300:44x64
Microsoft.updateservices.catalogsyncagent.dll6.2.9200.1658256,83212-Apr-201300:44x64
Microsoft.updateservices.contentsyncagent.dll6.2.9200.1658246,08012-Apr-201300:44x64
Microsoft.updateservices.reporting.rollup.dll6.2.9200.1658293,69612-Apr-201300:44x64
Microsoft.windows.bits.dll6.6.4000.16582131,07212-Apr-201300:44x64
Wsuscertserver.exe6.2.9200.1638464,51226-Jul-201203:08x64
Wsusservice.exe6.2.9200.1658217,92012-Apr-201300:44x64
Eventcategories.dll6.2.9200.163848,70426-Jul-201203:07x64
Iiscustomaction.exe6.2.9200.20682102,91212-Apr-201300:41x64
Microsoft.updateservices.catalogsyncagent.dll6.2.9200.2068656,83212-Apr-201300:41x64
Microsoft.updateservices.contentsyncagent.dll6.2.9200.2068646,08012-Apr-201300:41x64
Microsoft.updateservices.reporting.rollup.dll6.2.9200.2068693,69612-Apr-201300:41x64
Microsoft.windows.bits.dll6.6.4000.20686131,07212-Apr-201300:41x64
Wsuscertserver.exe6.2.9200.1638464,51226-Jul-201203:08x64
Wsusservice.exe6.2.9200.2068617,92012-Apr-201300:41x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
File nameAmd64_7ab8b927a14dcc5eda478e71367856cd_31bf3856ad364e35_6.2.9200.16582_none_3e2886e1b40e95fb.manifest
File versionNot applicable
File size697
Date (UTC)12-Apr-2013
Time (UTC)16:49
PlatformNot applicable
File nameAmd64_b93defe8cfebc11f8551c211aff6fa25_31bf3856ad364e35_6.2.9200.20686_none_7c231fff6ef907ce.manifest
File versionNot applicable
File size697
Date (UTC)12-Apr-2013
Time (UTC)16:49
PlatformNot applicable
File nameAmd64_updateservices-services_31bf3856ad364e35_6.2.9200.16582_none_d78cc926490d935c.manifest
File versionNot applicable
File size56,377
Date (UTC)12-Apr-2013
Time (UTC)16:49
PlatformNot applicable
File nameAmd64_updateservices-services_31bf3856ad364e35_6.2.9200.20686_none_d81a671962279882.manifest
File versionNot applicable
File size56,377
Date (UTC)12-Apr-2013
Time (UTC)16:49
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbhotfixserver, kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2838998
Revision : 1
Created on : 1/7/2017
Published on : 5/15/2013
Exists online : False
Views : 198