Can't access a resource that is hosted on a Windows Server 2012-based failover cluster

To resolve this issue, install update rollup 2889784, or install the hotfix that is described in this article.

For more information about how to obtain update rollup 2889784, click the following article number to view the article in the Microsoft Knowledge Base:

2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013

This hotfix is also available at Microsoft Update Catalog.

Microsoft also recommends that you upgrade the domain functional level for the Active Directory domain that the Windows Server 2012 Failover Cluster is connected to from Windows Server 2003 to a later version of Windows Server.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Post-installation instructions

This hotfix prevents the issues that are described in the "Symptoms" section. However, if you are already experiencing these issues, you need to reset the password on the affected name resource. But if it still does not work, try to reset the password on the cluster name.

NoteYou must be logged on with a user account that has rights to administer the cluster and to reset passwords in the domain in order to perform the following steps.

To reset the password on the affected name resource or on the cluster name, perform the following steps:

1. From Failover Cluster Manager, locate the name resource.
2. Right-click on the resource, and click Properties.
3. On the Policies tab, select If resource fails, do not restart, and then click OK.
4. Right-click on the resource, click More Actions, and then click Simulate Failure.
5. When the name resource shows "Failed," right-click on the resource, click More Actions, and then click Repair.
6. After the name resource is online, right-click on the resource, and then click Properties.
7. On the Policies tab, select If resource fails, attempt restart on current node, and then click OK.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.