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  2. Can't connect to an IEEE802.1X authenticated network after a computer resumes from sleep or hibernation in Windows 7 SP1 or Windows Server 2008 R2 SP1

Can't connect to an IEEE802.1X authenticated network after a computer resumes from sleep or hibernation in Windows 7 SP1 or Windows Server 2008 R2 SP1

View products that this article applies to.

Symptoms

Assume that a Windows 7 Service Pack 1 (SP1)-based or a Windows Server 2008 R2 SP1-based computer resumes from sleep or hibernation in an IEEE802.1X authenticated network. In this situation, the computer may not obtain an IP address, and you cannot connect to network.

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Cause

This issue occurs because new WMI events are dropped after the WMI event queue for size 0x1000 becomes full. Therefore, the components and services dependent on these new WMI events do not function as expected.

Note Because of the event are dropped, the Wired AutoConfig service (dot3svc) cannot detect a wired network connection. Additionally, the computer does not obtain an IP address.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-ms Not applicable3,01313-Apr-201305:17 Not applicable
Appid.sys6.1.7601.2229850,17613-Apr-201303:31x86
Appidapi.dll6.1.7601.2229850,68813-Apr-201304:55x86
Appidcertstorecheck.exe6.1.7601.2229816,89613-Apr-201303:31x86
Appidpolicyconverter.exe6.1.7601.2229897,79213-Apr-201303:31x86
Appidsvc.dll6.1.7601.2229829,69613-Apr-201303:31x86
Csrsrv.dll6.1.7601.2229838,91213-Apr-201304:56x86
Ntkrnlpa.exe6.1.7601.222983,972,45613-Apr-201305:03 Not applicable
Ntoskrnl.exe6.1.7601.222983,916,64813-Apr-201305:03 Not applicable
Smss.exe6.1.7601.2229869,63213-Apr-201303:03x86
Smss.exe6.1.7601.2229869,63213-Apr-201303:03x86
For all supported x64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-ms Not applicable3,01313-Apr-201305:42 Not applicable
Appid.sys6.1.7601.2229861,44013-Apr-201303:39x64
Appidapi.dll6.1.7601.2229858,36813-Apr-201305:18x64
Appidcertstorecheck.exe6.1.7601.2229817,92013-Apr-201303:39x64
Appidpolicyconverter.exe6.1.7601.22298148,48013-Apr-201303:40x64
Appidsvc.dll6.1.7601.2229834,30413-Apr-201305:18x64
Csrsrv.dll6.1.7601.2229843,52013-Apr-201305:19x64
Ntoskrnl.exe6.1.7601.222985,553,51213-Apr-201305:27x64
Smss.exe6.1.7601.22298112,64013-Apr-201302:59x64
Smss.exe6.1.7601.22298112,64013-Apr-201302:59x64
Appidapi.dll6.1.7601.2229850,68813-Apr-201304:55x86
Apisetschema.dll6.1.7601.222986,65613-Apr-201304:55x86
Apisetschema.dll6.1.7601.222986,65613-Apr-201304:55x86
Ntkrnlpa.exe6.1.7601.222983,972,45613-Apr-201305:03 Not applicable
Ntoskrnl.exe6.1.7601.222983,916,64813-Apr-201305:03 Not applicable
For all supported IA64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-ms Not applicable3,01313-Apr-201304:56 Not applicable
Appid.sys6.1.7601.22298131,07213-Apr-201303:19IA-64
Appidapi.dll6.1.7601.22298116,73613-Apr-201304:33IA-64
Appidcertstorecheck.exe6.1.7601.2229839,42413-Apr-201303:19IA-64
Appidpolicyconverter.exe6.1.7601.22298282,62413-Apr-201303:19IA-64
Appidsvc.dll6.1.7601.2229874,24013-Apr-201304:33IA-64
Csrsrv.dll6.1.7601.2229894,72013-Apr-201304:34IA-64
Ntoskrnl.exe6.1.7601.2229811,124,58413-Apr-201304:42IA-64
Smss.exe6.1.7601.22298207,87213-Apr-201302:37IA-64
Appidapi.dll6.1.7601.2229850,68813-Apr-201304:55x86
Apisetschema.dll6.1.7601.222986,65613-Apr-201304:55x86
Ntkrnlpa.exe6.1.7601.222983,972,45613-Apr-201305:03 Not applicable
Ntoskrnl.exe6.1.7601.222983,916,64813-Apr-201305:03 Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 SP1 and Windows Server 2008 R2 SP1
Additional files for all supported x86-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1
File nameX86_10b1537b1a02e185d1565d0e995d1ba0_31bf3856ad364e35_6.1.7601.22298_none_6f87c6446122376a.manifest
File version Not applicable
File size1,034
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameX86_422920207390981d5e8bf748574057a6_31bf3856ad364e35_6.1.7601.22298_none_b1bb99f97efbd1f3.manifest
File version Not applicable
File size693
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameX86_4b02b719e4f542103529988b6ee9031d_31bf3856ad364e35_6.1.7601.22298_none_ce067ad3b6934f90.manifest
File version Not applicable
File size692
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameX86_608a837a56b1a7c921413725392bf079_31bf3856ad364e35_7.1.7601.22298_none_ccb180c28d434eef.manifest
File version Not applicable
File size692
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameX86_9bbc9925af7b91f7be626170dd4861dd_31bf3856ad364e35_6.1.7601.22298_none_126ee63f0471a3f7.manifest
File version Not applicable
File size697
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameX86_f44ea5826f4219cd9ca98296631f17f4_31bf3856ad364e35_6.1.7601.22298_none_bfad25afbe5869ca.manifest
File version Not applicable
File size694
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameX86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_598a7a6a29c46ec4.manifest
File version Not applicable
File size15,313
Date (UTC)13-Apr-2013
Time (UTC)05:25
Platform Not applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_cbc5a1241cfac487.manifest
File version Not applicable
File size2,513
Date (UTC)13-Apr-2013
Time (UTC)05:32
Platform Not applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e6ecbbf2bc03526.manifest
File version Not applicable
File size16,151
Date (UTC)13-Apr-2013
Time (UTC)05:33
Platform Not applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_ae79121b90cec278.manifest
File version Not applicable
File size27,700
Date (UTC)15-Apr-2013
Time (UTC)15:33
Platform Not applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22298_none_9fe98e611bb56b47.manifest
File version Not applicable
File size27,734
Date (UTC)15-Apr-2013
Time (UTC)15:33
Platform Not applicable
Additional files for all supported x64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1
File nameAmd64_11470a2522ed53034e2d5720041c4a12_31bf3856ad364e35_7.1.7601.22298_none_e25b9ace607a7d56.manifest
File version Not applicable
File size1,034
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_26a36fa4ce6f96c343e85a58b0fe3e4e_31bf3856ad364e35_6.1.7601.22298_none_24610925f5df2652.manifest
File version Not applicable
File size698
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_2b96b139f7345e54efbcbb2d4664b5c3_31bf3856ad364e35_6.1.7601.22298_none_e73f886b8ba0498f.manifest
File version Not applicable
File size1,036
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_2ead942a5671f784102882dcd03a716c_31bf3856ad364e35_6.1.7601.22298_none_fefc6023cd74f0fe.manifest
File version Not applicable
File size701
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_4069cc6a8c19cce90b838626a06847b8_31bf3856ad364e35_6.1.7601.22298_none_8a3b25505808ba71.manifest
File version Not applicable
File size1,038
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_7b81c461ed630cb4a04d5e78e3c71788_31bf3856ad364e35_6.1.7601.22298_none_b17b3e16864834be.manifest
File version Not applicable
File size698
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_8e83f96cb27703c409d663ac0c85b702_31bf3856ad364e35_6.1.7601.22298_none_236a0332e026cf0e.manifest
File version Not applicable
File size1,034
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_d183465911cfc94e4e8f85089a114cf4_31bf3856ad364e35_6.1.7601.22298_none_4d8b388839b2348c.manifest
File version Not applicable
File size1,377
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_e25412fa9bd84186c96c408da481ba1f_31bf3856ad364e35_6.1.7601.22298_none_710ddf1f7f699e22.manifest
File version Not applicable
File size696
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_f80459adc5d7cb09f0c4a7044ff25ba3_31bf3856ad364e35_6.1.7601.22298_none_0b5624b1abc97463.manifest
File version Not applicable
File size1,042
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameAmd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_b5a915ede221dffa.manifest
File version Not applicable
File size15,317
Date (UTC)13-Apr-2013
Time (UTC)05:51
Platform Not applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_27e43ca7d55835bd.manifest
File version Not applicable
File size2,515
Date (UTC)13-Apr-2013
Time (UTC)05:56
Platform Not applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_ca8d6742e41da65c.manifest
File version Not applicable
File size15,291
Date (UTC)13-Apr-2013
Time (UTC)05:59
Platform Not applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_0a97ad9f492c33ae.manifest
File version Not applicable
File size28,015
Date (UTC)15-Apr-2013
Time (UTC)15:36
Platform Not applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22298_none_fc0829e4d412dc7d.manifest
File version Not applicable
File size28,049
Date (UTC)15-Apr-2013
Time (UTC)15:36
Platform Not applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_bffdc0401682a1f5.manifest
File version Not applicable
File size3,356
Date (UTC)13-Apr-2013
Time (UTC)05:12
Platform Not applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_3238e6fa09b8f7b8.manifest
File version Not applicable
File size1,136
Date (UTC)13-Apr-2013
Time (UTC)05:12
Platform Not applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_14ec57f17d8cf5a9.manifest
File version Not applicable
File size8,429
Date (UTC)13-Apr-2013
Time (UTC)05:13
Platform Not applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22298_none_065cd43708739e78.manifest
File version Not applicable
File size8,429
Date (UTC)13-Apr-2013
Time (UTC)05:13
Platform Not applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e6ecbbf2bc03526.manifest
File version Not applicable
File size16,151
Date (UTC)13-Apr-2013
Time (UTC)05:33
Platform Not applicable
Additional files for all supported IA64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1
File nameIa64_2793fa830e109f062f0691e0d2c63293_31bf3856ad364e35_6.1.7601.22298_none_8dd5566839d3433c.manifest
File version Not applicable
File size1,717
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameIa64_d4542051f69da709f7effb5e359d68d8_31bf3856ad364e35_6.1.7601.22298_none_79bbcd306c45a3c7.manifest
File version Not applicable
File size1,032
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameIa64_ea2f082346531e4beccfce9ed296f53e_31bf3856ad364e35_6.1.7601.22298_none_674f37070818c98b.manifest
File version Not applicable
File size1,036
Date (UTC)15-Apr-2013
Time (UTC)15:29
Platform Not applicable
File nameIa64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_598c1e6029c277c0.manifest
File version Not applicable
File size15,315
Date (UTC)13-Apr-2013
Time (UTC)05:15
Platform Not applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_cbc7451a1cf8cd83.manifest
File version Not applicable
File size2,514
Date (UTC)13-Apr-2013
Time (UTC)05:18
Platform Not applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e706fb52bbe3e22.manifest
File version Not applicable
File size15,289
Date (UTC)13-Apr-2013
Time (UTC)05:19
Platform Not applicable
File nameIa64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_ae7ab61190cccb74.manifest
File version Not applicable
File size28,011
Date (UTC)15-Apr-2013
Time (UTC)15:30
Platform Not applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_bffdc0401682a1f5.manifest
File version Not applicable
File size3,356
Date (UTC)13-Apr-2013
Time (UTC)05:12
Platform Not applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_3238e6fa09b8f7b8.manifest
File version Not applicable
File size1,136
Date (UTC)13-Apr-2013
Time (UTC)05:12
Platform Not applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_14ec57f17d8cf5a9.manifest
File version Not applicable
File size8,429
Date (UTC)13-Apr-2013
Time (UTC)05:13
Platform Not applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e6ecbbf2bc03526.manifest
File version Not applicable
File size16,151
Date (UTC)13-Apr-2013
Time (UTC)05:33
Platform Not applicable

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Keywords: kb, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kbautohotfix

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Article Info
Article ID : 2837558
Revision : 1
Created on : 1/7/2017
Published on : 5/21/2013
Exists online : False
Views : 152