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Stop error when you insert a disc in Windows 8

View products that this article applies to.

Symptoms

On a Windows 8-based computer, you run a disc authoring program. When you insert a disc, the computer crashes occasionally. When this issue occurs, you receive the following Stop error message:
STOP: 0x000000D1 ( parameter1 , parameter2 , parameter3 , parameter4 )
Notes
  • This Stop error describes a DRIVER_IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000D1" errors are caused by this issue.

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Cause

This issue occurs because the Storport driver does not undo some changes that were done for SCSI Request Blocks (SRBs).

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8RTMGDR
    6.2.920 0.20 xxxWindows 8RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.2.9200.16578302,85606-Apr-201306:42x86
Storport.sys6.2.9200.20682302,84806-Apr-201307:09x86
For all supported x64-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.2.9200.16578332,54406-Apr-201308:45x64
Storport.sys6.2.9200.20682331,01606-Apr-201308:03x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
File nameUpdate-bf.mum
File versionNot applicable
File size1,986
Date (UTC)08-Apr-2013
Time (UTC)18:10
PlatformNot applicable
File nameX86_64194530d89b7a99f33d0a573bef3877_31bf3856ad364e35_6.2.9200.20682_none_fd790a493467a99d.manifest
File versionNot applicable
File size696
Date (UTC)08-Apr-2013
Time (UTC)18:10
PlatformNot applicable
File nameX86_9f976f18ae4c10e8f6d9a04592b8e732_31bf3856ad364e35_6.2.9200.16578_none_d6737d0a95a7287d.manifest
File versionNot applicable
File size696
Date (UTC)08-Apr-2013
Time (UTC)18:10
PlatformNot applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.16578_none_24362f6a0189ee4d.manifest
File versionNot applicable
File size64,135
Date (UTC)06-Apr-2013
Time (UTC)06:46
PlatformNot applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.20682_none_24aefa8d1ab511fe.manifest
File versionNot applicable
File size64,135
Date (UTC)06-Apr-2013
Time (UTC)07:15
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8
File nameAmd64_3eb488ff3b761ad97bb8595d797a804e_31bf3856ad364e35_6.2.9200.16578_none_518b976610646a35.manifest
File versionNot applicable
File size700
Date (UTC)08-Apr-2013
Time (UTC)18:15
PlatformNot applicable
File nameAmd64_a3c9dc1917f860e8eded544c61cc4a30_31bf3856ad364e35_6.2.9200.20682_none_2fe0b7dfe393becf.manifest
File versionNot applicable
File size700
Date (UTC)08-Apr-2013
Time (UTC)18:15
PlatformNot applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.16578_none_8054caedb9e75f83.manifest
File versionNot applicable
File size64,137
Date (UTC)06-Apr-2013
Time (UTC)08:51
PlatformNot applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.20682_none_80cd9610d3128334.manifest
File versionNot applicable
File size64,137
Date (UTC)06-Apr-2013
Time (UTC)08:10
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,448
Date (UTC)08-Apr-2013
Time (UTC)18:15
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2837407
Revision : 1
Created on : 1/7/2017
Published on : 5/15/2013
Exists online : False
Views : 201