[SDP3][ED2D9871-3001-49EE-B8AC-E999C342FC36] Dynamics AX 2012 MRP Diagnostic

Summary

This Diagnostic will collect specifc MRP information

More Information

The diagnostic will check for MRP issues and also collect detailed MRP specific traces.

Information Collected

AX Client Configuration Registry keys

Description	File name
Registry entries for the Current AX Client configuration (HKCU\Software\Microsoft\Dynamics\{Version}\{Current Configuration})	{ComputerName}_AXClientConfig.TXT

AX Model Layer and Hotfix Information

Description	File name
A report that includes Layer and Model information, below are the fields included for each Model and hotfix: BuildNumber Description Layer Model DisplayName Model Name Publisher	{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.htm {ComputerName}_AX2012ModelMetaDataAndHotfixInfo.xml

AX Models Installed

Description	File name
This is a quick text veiw of the ID, Layer, Model, Version and Publisher from running the command axutil.exe list.	{ComputerName}_ModelsInstalled.txt

AX MRP ETL Trace

Description

File name

ETL Trace for Dynamics AX MRP components. This file is collected after user is prompted to reproduce the problem. Once customer selects the option to start tracing, MRP ETW tracing is enabled {8E410B1F-EB34-4417-BE16-478A22C98916} and then start collecting data. Customer click on the option to stop data collection and then ETL trace is collected. The maxfile size = 8192(8 gig) and the data collector set (trace) will only run for 15 minutes max.

{ComputerName}_MRP.ETL

AX Version and Config information

Description	File name
AOS Instance Name AOS IP Address AOS Ping ResponseTime AOS Server Name Application Version AXClientConfigName Company Configuration Used Connected to SQL Server Installed Layers Is Machine a TerminalServer Is Machine an AOS Kernel Version Language Logged in as RegisteredCompanyName Serial number TCP/IP Port USER DNS Domain USER Domain USER Profile USER Temp Dir	ResultReport.xml

In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

Verify SQL Server 2008 R2, typically SQL Server 2008 R2 SP1 should be installed.
Global SQL Trace Flags are enabled and could affect SQL’s performance
Dynamics AX 2012 RTM version detected without Rollups
Dynamics AX 2009 RTM version detected without Rollups
Dynamics AX 2009 SP1 version detected without Rollups
Compatibility of Microsoft SQL Server 2012 with Microsoft Dynamics AX 2012
Can't find or connect to a valid AOS instance
A %Component% Event Trace Log file was collected

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:

2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

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