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Access violation occurs on an Internet Explorer process when you try to open an .xml document in Windows 7 SP1 or Windows Server 2008 R2 SP1

View products that this article applies to.

Symptoms

Assume that you have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. When you try to open an .xml document by using Windows Internet Explorer, an access violation occurs on an Internet Explorer process, and a dialog box that contains no content appears. Additionally, the access violation and Event ID 1000 are reported as an application error in the application event log.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7 and Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
Msxml3.dll8.110.7601.223291,236,48018-May- 201322:53x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
Msxml3.dll8.110.7601.223291,880,06418-May- 201323:20x64
Msxml3.dll8.110.7601 .223291,236,48018-May- 201322:53x86
For all supported IA64-based versions of Windows 7 and Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
Msxml3.dll8.110.7601.223293,148,28818-May- 201322:32IA- 64
Msxml3.dll8.110.7601.223291,236,48018-May- 201322:53x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about MSXML, go to the following MSDN website:

MSXML SDK Overview
For more information about Event ID 1000, go to the following website:

Detailed information about Event ID 1000

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2 SP1
Additional files for all supported x86-based versions of Windows 7 and Windows Server 2008 R2 SP1
File nameX86_3228d92d1e66b9d2ab6420695e7dc327_31bf3856ad364e 35_6.1.7601.22329_none_ffbc817cb739ac3d.manifest
File versionNot applicable
File size695
Date (UTC)19-May-2013
Time (UTC)04:47
PlatformNot applicable
File nameX86_microsoft-windows- msxml30_31bf3856ad364e35_6.1.7601.22329_none_8af95c5d0e3997e1.manifest
File versionNot applicable
File size186,657
Date (UTC)19-May-2013
Time (UTC)04:51
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2 SP1
File nameAmd64_1566aa206655a05e3e1eecd4c0aea60d_31bf3856ad36 4e35_6.1.7601.22329_none_a426e4c34bfafcf7.manifest
File versionNot applicable
File size1,040
Date (UTC)19-May-2013
Time (UTC)04:47
PlatformNot applicable
File nameAmd64_ae5f597931faa7626f743b75ffcf9c2e_31bf3856ad36 4e35_6.1.7601.22329_none_80150755ff0ab152.manifest
File versionNot applicable
File size699
Date (UTC)19-May-2013
Time (UTC)04:47
PlatformNot applicable
File nameAmd64_microsoft-windows- msxml30_31bf3856ad364e35_6.1.7601.22329_none_e717f7e0c6970917.manifest
File versionNot applicable
File size186,667
Date (UTC)19-May-2013
Time (UTC)04:54
PlatformNot applicable
File nameWow64_microsoft-windows- msxml30_31bf3856ad364e35_6.1.7601.22329_none_f16ca232faf7cb12.manifest
File versionNot applicable
File size152,587
Date (UTC)19-May-2013
Time (UTC)04:54
PlatformNot applicable
Additional files for all supported IA64-based versions of Windows 7 and Windows Server 2008 R2 SP1
File nameIa64_35a9a0c21fa13ec39ecdac36f5a99f42_31bf3856ad364 e35_6.1.7601.22329_none_33e05c35034c6b29.manifest
File versionNot applicable
File size1,038
Date (UTC)19-May-2013
Time (UTC)04:47
PlatformNot applicable
File nameIa64_microsoft-windows- msxml30_31bf3856ad364e35_6.1.7601.22329_none_8afb00530e37a0dd.manifest
File versionNot applicable
File size186,665
Date (UTC)19-May-2013
Time (UTC)04:47
PlatformNot applicable
File nameWow64_microsoft-windows- msxml30_31bf3856ad364e35_6.1.7601.22329_none_f16ca232faf7cb12.manifest
File versionNot applicable
File size152,587
Date (UTC)19-May-2013
Time (UTC)04:47
PlatformNot applicable

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Keywords: kb, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kbautohotfix

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Article Info
Article ID : 2836405
Revision : 1
Created on : 1/7/2017
Published on : 7/10/2013
Exists online : False
Views : 163