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"0x0000003B" Stop error in Windows 7 or in Windows Server 2008 R2

View products that this article applies to.

Symptoms

Assume that you have a computer that is running Windows 7 or Windows Server 2008 R2, the computer crashes. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)
Notes
  • This Stop error describes a SYSTEM_SERVICE_EXCEPTION issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000003B" errors are caused by this issue.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to go to the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.21xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.215322,354,68830-May-201310:41x86
Win32k.sys6.1.7601.222982,355,71213-Apr-201303:20x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.215323,155,96830-May-201310:26x64
Win32k.sys6.1.7601.222983,156,48013-Apr-201303:23x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.215327,450,11230-May-201309:55IA-64
Win32k.sys6.1.7601.222987,443,45613-Apr-201303:07IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to go to the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot Applicable
File size2,773
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameX86_8b8295f41f5757c50e09726230fdc59a_31bf3856ad364e35_6.1.7600.21532_none_60c0b97259133d77.manifest
File versionNot Applicable
File size694
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameX86_e468082786c98bc6c9d1bddbfd09e06b_31bf3856ad364e35_6.1.7601.22298_none_60125428676554b3.manifest
File versionNot Applicable
File size694
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21532_none_b986668514d23e09.manifest
File versionNot Applicable
File size42,086
Date (UTC)30-May-2013
Time (UTC)13:12
PlatformNot Applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22298_none_bb31e3d91223ec7e.manifest
File versionNot Applicable
File size42,086
Date (UTC)13-Apr-2013
Time (UTC)05:30
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_095a531319b5ce0630b4726d7296aa49_31bf3856ad364e35_6.1.7601.22298_none_c71a5b70d8369f5e.manifest
File versionNot Applicable
File size1,038
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameAmd64_17c12f8ff2d001d09483dae7a4ce72c6_31bf3856ad364e35_6.1.7600.21532_none_d8dc49917f6fcf4f.manifest
File versionNot Applicable
File size698
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameAmd64_6dbc12476cbc397f3926b9e876ca355c_31bf3856ad364e35_6.1.7601.22298_none_027e96c1952c39c6.manifest
File versionNot Applicable
File size698
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameAmd64_8fb1847c808955d8761092d5f9335973_31bf3856ad364e35_6.1.7600.21532_none_9914209fa6b8e179.manifest
File versionNot Applicable
File size1,038
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameAmd64_9526f18b2620e39fcf30f4c001b23df5_31bf3856ad364e35_6.1.7600.21532_none_00c40d43b7834a3a.manifest
File versionNot Applicable
File size698
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameAmd64_a073f74587d4b6a8f5c0145f6b414442_31bf3856ad364e35_6.1.7601.22298_none_2e6eb8b4a0f8ad4f.manifest
File versionNot Applicable
File size698
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21532_none_15a50208cd2faf3f.manifest
File versionNot Applicable
File size42,090
Date (UTC)30-May-2013
Time (UTC)13:59
PlatformNot Applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22298_none_17507f5cca815db4.manifest
File versionNot Applicable
File size42,090
Date (UTC)13-Apr-2013
Time (UTC)05:52
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size4,059
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21532_none_1ff9ac5b0190713a.manifest
File versionNot Applicable
File size4,178
Date (UTC)30-May-2013
Time (UTC)12:49
PlatformNot Applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22298_none_21a529aefee21faf.manifest
File versionNot Applicable
File size4,178
Date (UTC)13-Apr-2013
Time (UTC)05:12
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_283b1502ad950b46852928817469493e_31bf3856ad364e35_6.1.7600.21532_none_82fc40154d72b198.manifest
File versionNot Applicable
File size1,036
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameIa64_667a3167a45b3fd5d83336dda7986cd4_31bf3856ad364e35_6.1.7601.22298_none_534c0e50e723f8bd.manifest
File versionNot Applicable
File size1,036
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21532_none_b9880a7b14d04705.manifest
File versionNot Applicable
File size42,088
Date (UTC)30-May-2013
Time (UTC)13:54
PlatformNot Applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22298_none_bb3387cf1221f57a.manifest
File versionNot Applicable
File size42,088
Date (UTC)13-Apr-2013
Time (UTC)05:16
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,947
Date (UTC)06-Jun-2013
Time (UTC)06:32
PlatformNot Applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21532_none_1ff9ac5b0190713a.manifest
File versionNot Applicable
File size4,178
Date (UTC)30-May-2013
Time (UTC)12:49
PlatformNot Applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22298_none_21a529aefee21faf.manifest
File versionNot Applicable
File size4,178
Date (UTC)13-Apr-2013
Time (UTC)05:12
PlatformNot Applicable

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Keywords: kb, kbqfe, kbautohotfix, kbhotfixserver, kbsurveynew, kbexpertiseadvanced, kbfix

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Article Info
Article ID : 2836373
Revision : 1
Created on : 1/7/2017
Published on : 6/11/2013
Exists online : False
Views : 241