Microsoft Knowledge Base Archive

Symptoms

Assume that you enable 802.1X authentication for network access control in a workgroup environment. When you connect a computer that has Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1 installed to a network, the logon pop-up balloon that you use to enter your credentials in order to log on to the 802.1X secured network does not appear.

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Cause

This issue occurs because there is a race condition between the two threads.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch
6.1.760
1.22xxx Windows 7 and Windows Server 2008 R2 SP1 LDR
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.1.760 1.22xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

For all supported x86-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Bench_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Netshell.dll	6.1.7601.22296	2,494,464	10-Apr-2013	05:14	x86
Networkconnectionsfolder.ptxml	Not applicable	1,090	13-Jul-2009	20:53	Not applicable
Office_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Pnidui.dll	6.1.7601.22296	1,750,528	10-Apr-2013	05:15	x86
Bench_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Netshell.dll	6.1.7601.22296	2,494,464	10-Apr-2013	05:14	x86
Office_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Pnidui.dll	6.1.7601.22296	1,750,528	10-Apr-2013	05:15	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Bench_16.bin	Not applicable	1,112	10-Jun-2009	20:31	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	20:31	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	20:31	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	20:31	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	20:31	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	20:31	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	20:31	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	20:31	Not applicable
Networkconnectionsfolder.ptxml	Not applicable	1,090	13-Jul-2009	20:42	Not applicable
Office_16.bin	Not applicable	1,112	10-Jun-2009	20:31	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	20:31	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	20:31	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	20:31	Not applicable
Pnidui.dll	6.1.7601.22296	1,808,896	10-Apr-2013	05:21	x64
Bench_16.bin	Not applicable	1,112	10-Jun-2009	20:31	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	20:31	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	20:31	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	20:31	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	20:31	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	20:31	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	20:31	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	20:31	Not applicable
Office_16.bin	Not applicable	1,112	10-Jun-2009	20:31	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	20:31	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	20:31	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	20:31	Not applicable
Pnidui.dll	6.1.7601.22296	1,808,896	10-Apr-2013	05:21	x64
Bench_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Netshell.dll	6.1.7601.22296	2,494,464	10-Apr-2013	05:14	x86
Networkconnectionsfolder.ptxml	Not applicable	1,090	13-Jul-2009	20:53	Not applicable
Office_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Pnidui.dll	6.1.7601.22296	1,750,528	10-Apr-2013	05:15	x86
Bench_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Netshell.dll	6.1.7601.22296	2,494,464	10-Apr-2013	05:14	x86
Office_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Pnidui.dll	6.1.7601.22296	1,750,528	10-Apr-2013	05:15	x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Bench_16.bin	Not applicable	1,112	10-Jun-2009	20:37	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	20:37	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	20:37	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	20:37	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	20:37	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	20:37	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	20:37	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	20:37	Not applicable
Netshell.dll	6.1.7601.22296	3,166,720	10-Apr-2013	04:27	IA-64
Networkconnectionsfolder.ptxml	Not applicable	1,090	13-Jul-2009	20:42	Not applicable
Office_16.bin	Not applicable	1,112	10-Jun-2009	20:37	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	20:37	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	20:37	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	20:37	Not applicable
Pnidui.dll	6.1.7601.22296	2,120,192	10-Apr-2013	04:27	IA-64
Bench_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Bench_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Bench_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Bench_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
House_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
House_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
House_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
House_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Netshell.dll	6.1.7601.22296	2,494,464	10-Apr-2013	05:14	x86
Networkconnectionsfolder.ptxml	Not applicable	1,090	13-Jul-2009	20:53	Not applicable
Office_16.bin	Not applicable	1,112	10-Jun-2009	21:15	Not applicable
Office_24.bin	Not applicable	2,456	10-Jun-2009	21:15	Not applicable
Office_32.bin	Not applicable	4,280	10-Jun-2009	21:15	Not applicable
Office_48.bin	Not applicable	9,560	10-Jun-2009	21:15	Not applicable
Pnidui.dll	6.1.7601.22296	1,750,528	10-Apr-2013	05:15	x86

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Workaround

To work around the issue, use one of the following methods:

Disable and enable the network adapter.
Restart the Wired AutoConfig service (dot3svc).

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7 and of Windows Server 2008 R2

File name	X86_9a25d641dc3d9ecdb1a89a2fc2ad3208_31bf3856ad364e35_7.1.7601.22296_none_9b1a826a8bed8f9e.manifest
File version	Not applicable
File size	696
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	X86_e95a06db5b634af14b9201fc3f29873a_31bf3856ad364e35_6.1.7601.22296_none_09768bb2933095b7.manifest
File version	Not applicable
File size	696
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	X86_microsoft-windows-netshell_31bf3856ad364e35_6.1.7601.22296_none_d7bfd45d85a9b93d.manifest
File version	Not applicable
File size	103,737
Date (UTC)	12-Apr-2013
Time (UTC)	14:42
Platform	Not applicable

File name	X86_microsoft-windows-netshell_31bf3856ad364e35_7.1.7601.22296_none_c93050a31090620c.manifest
File version	Not applicable
File size	102,272
Date (UTC)	12-Apr-2013
Time (UTC)	14:42
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Amd64_056ed38dfb81ed8b48aa4a4bdd4b8d5e_31bf3856ad364e35_6.1.7601.22296_none_6598129f6a800bf9.manifest
File version	Not applicable
File size	1,040
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	Amd64_220042985a3e54180bc53077c9acf937_31bf3856ad364e35_6.1.7601.22296_none_eaa85db58139a5e6.manifest
File version	Not applicable
File size	700
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	Amd64_f184113c407756975f3a2c2570945186_31bf3856ad364e35_7.1.7601.22296_none_919cba99ecbd17f7.manifest
File version	Not applicable
File size	1,040
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	Amd64_microsoft-windows-netshell_31bf3856ad364e35_6.1.7601.22296_none_33de6fe13e072a73.manifest
File version	Not applicable
File size	103,741
Date (UTC)	12-Apr-2013
Time (UTC)	14:46
Platform	Not applicable

File name	Amd64_microsoft-windows-netshell_31bf3856ad364e35_7.1.7601.22296_none_254eec26c8edd342.manifest
File version	Not applicable
File size	102,276
Date (UTC)	12-Apr-2013
Time (UTC)	14:46
Platform	Not applicable

File name	X86_microsoft-windows-netshell_31bf3856ad364e35_6.1.7601.22296_none_d7bfd45d85a9b93d.manifest
File version	Not applicable
File size	103,737
Date (UTC)	12-Apr-2013
Time (UTC)	14:46
Platform	Not applicable

File name	X86_microsoft-windows-netshell_31bf3856ad364e35_7.1.7601.22296_none_c93050a31090620c.manifest
File version	Not applicable
File size	102,272
Date (UTC)	12-Apr-2013
Time (UTC)	14:46
Platform	Not applicable

Additional files for all supported IA-64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Ia64_3bcdba0b779d24b3ee8f4ba845a47794_31bf3856ad364e35_6.1.7601.22296_none_69e4461c7e8a75a6.manifest
File version	Not applicable
File size	1,038
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	Ia64_microsoft-windows-netshell_31bf3856ad364e35_6.1.7601.22296_none_d7c1785385a7c239.manifest
File version	Not applicable
File size	103,739
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

File name	X86_microsoft-windows-netshell_31bf3856ad364e35_6.1.7601.22296_none_d7bfd45d85a9b93d.manifest
File version	Not applicable
File size	103,737
Date (UTC)	12-Apr-2013
Time (UTC)	14:40
Platform	Not applicable

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Article ID	:	2835595
Revision	:	1
Created on	:	1/7/2017
Published on	:	5/14/2013
Exists online	:	False
Views	:	134

Microsoft KB Archive Search

The logon pop-up dialog box does not appear when you connect a Windows 7 SP1-based or Windows Server 2008 R2-based computer to a network

Symptoms

Cause

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

Windows 7 and Windows Server 2008 R2 file information notes

For all supported x86-based versions of Windows 7 and of Windows Server 2008 R2

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2

Workaround

Status

More Information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported IA-64-based versions of Windows 7 and of Windows Server 2008 R2

Applies to: