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  2. Event ID 15 is logged when you wake a Windows 7 SP1-based or Windows Server 2008 R2 SP1-based computer from sleep mode

Event ID 15 is logged when you wake a Windows 7 SP1-based or Windows Server 2008 R2 SP1-based computer from sleep mode

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use an Infineon Trusted Platform Module (TPM) chip on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
  • The TPM chip is running on firmware TPM 3.19 or later versions. 
  • You put the computer into sleep mode, and then you wake the computer from sleep mode.  
In this scenario, the following event is logged in the System log:

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Cause

This issue occurs because in order to meet the Windows 8 performance requirements, the firmware for TPM chip is changed to firmware version 3.19 or later versions. When the computer wakes from sleep mode, the status of the TPM chip is "TPM_DOING_SELFTEST". During this time, TPM may respond to various commands. This results in the event being logged on a Windows 7 SP1-based or Windows Server 2008 R2 SP1-based computer.

Note After you install the hotfix, TPM driver for Windows 7 and for Windows Server 2008 R2 is updated, and the event is not logged.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.18xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Tpm.sys6.1.7601.1811830,72001-Apr-201302:50x86
Tpm.sys6.1.7601.2228930,72001-Apr-201302:41x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Tpm.sys6.1.7601.1811838,40001-Apr-201303:06x64
Tpm.sys6.1.7601.2228938,40001-Apr-201304:21x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Tpm.sys6.1.7601.1811872,70401-Apr-201302:21IA-64
Tpm.sys6.1.7601.2228972,70401-Apr-201302:24IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate-bf.mum
File versionNot applicable
File size1,863
Date (UTC)01-Apr-2013
Time (UTC)11:38
PlatformNot applicable
File nameX86_tpm.inf_31bf3856ad364e35_6.1.7601.18118_none_ae2e37ea65664996.manifest
File versionNot applicable
File size2,063
Date (UTC)01-Apr-2013
Time (UTC)05:33
PlatformNot applicable
File nameX86_tpm.inf_31bf3856ad364e35_6.1.7601.22289_none_ae6d258b7ebbc64e.manifest
File versionNot applicable
File size2,063
Date (UTC)01-Apr-2013
Time (UTC)04:58
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_tpm.inf_31bf3856ad364e35_6.1.7601.18118_none_0a4cd36e1dc3bacc.manifest
File versionNot applicable
File size2,067
Date (UTC)01-Apr-2013
Time (UTC)06:28
PlatformNot applicable
File nameAmd64_tpm.inf_31bf3856ad364e35_6.1.7601.22289_none_0a8bc10f37193784.manifest
File versionNot applicable
File size2,067
Date (UTC)01-Apr-2013
Time (UTC)08:04
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,875
Date (UTC)01-Apr-2013
Time (UTC)11:38
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_tpm.inf_31bf3856ad364e35_6.1.7601.18118_none_ae2fdbe065645292.manifest
File versionNot applicable
File size2,065
Date (UTC)01-Apr-2013
Time (UTC)06:22
PlatformNot applicable
File nameIa64_tpm.inf_31bf3856ad364e35_6.1.7601.22289_none_ae6ec9817eb9cf4a.manifest
File versionNot applicable
File size2,065
Date (UTC)01-Apr-2013
Time (UTC)04:51
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,429
Date (UTC)01-Apr-2013
Time (UTC)11:38
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2834548
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2013
Exists online : False
Views : 173