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"0x00000050" Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1

View products that this article applies to.

Introduction

This update fixes the following issue in Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1:

Assume that you install update 2670838 on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. You have a combination of Intel and AMD video cards in a hybrid configuration on the computer. In this situation, the computer intermittently crashes. Additionally, you receive the following Stop error message:
STOP: 0x00000050 (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error includes the text PAGE_FAULT_IN_NONPAGED_AREA, and one of the following file names: igdpmd64.sys or igdpmd32.sys.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x00000050" errors are caused by this issue.
  • Microsoft Knowledge base article 2670838 also describes this issue. For more information, go to the following Microsoft website:
    2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1
Additionally, this update is a prerequisite update for installing Internet Explorer 10 in Windows Embedded Standard 7 SP1.

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Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.

Note The update packages for Windows Embedded Standard 7 are not available from Windows Update. To download these packages, go to the Microsoft Download Center.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows 7Download Download the package now.
All supported x86-based versions of Windows Embedded Standard 7Download Download the package now.
All supported x64-based versions of Windows Embedded Standard 7Download Download the package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
If you apply this update and the files are not the newer version, install update 2670838: Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionService branch
    6.2.920 0.16xxxGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7 and of Windows Embedded Standard 7
File nameFile versionFile sizeDateTimePlatform
D3d11.dll6.2.9200.165701,505,28031-Mar-201323:30x86
D3d11.dll6.2.9200.165701,505,28031-Mar-201323:29x86
For all supported x64-based versions of Windows 7, of Windows Embedded Standard 7, and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
D3d11.dll6.2.9200.165701,887,23231-Mar-201322:52x64
D3d11.dll6.2.9200.165701,887,23231-Mar-201322:52x64
D3d11.dll6.2.9200.165701,505,28031-Mar-201323:30x86
D3d11.dll6.2.9200.165701,505,28031-Mar-201323:29x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional files for all supported x86-based versions of Windows 7
File nameUpdate-bf.mum
File versionNot applicable
File size1,448
Date (UTC)01-Apr-2013
Time (UTC)19:03
PlatformNot applicable
File nameX86_2ded934be20c03d1e6963a1d57d38b5b_31bf3856ad364e35_7.1.7601.18118_none_011978fdb712f64e.manifest
File versionNot applicable
File size706
Date (UTC)01-Apr-2013
Time (UTC)19:03
PlatformNot applicable
File nameX86_900e520503c8dab7893942aa3ab4f33b_31bf3856ad364e35_7.1.7601.22289_none_1347843a67a71f69.manifest
File versionNot applicable
File size706
Date (UTC)01-Apr-2013
Time (UTC)19:03
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18118_none_e33417cfb6d1639d.manifest
File versionNot applicable
File size700,087
Date (UTC)01-Apr-2013
Time (UTC)05:36
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22289_none_e3730570d026e055.manifest
File versionNot applicable
File size700,087
Date (UTC)01-Apr-2013
Time (UTC)05:01
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_40a30250e51432eb236ed54fd6b6e352_31bf3856ad364e35_7.1.7601.22289_none_1a376081ad66da94.manifest
File versionNot applicable
File size1,060
Date (UTC)01-Apr-2013
Time (UTC)19:03
PlatformNot applicable
File nameAmd64_d0696ba4df3f4f66cbd55f72da24408b_31bf3856ad364e35_7.1.7601.18118_none_3240c34b169cff14.manifest
File versionNot applicable
File size1,060
Date (UTC)01-Apr-2013
Time (UTC)19:03
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18118_none_3f52b3536f2ed4d3.manifest
File versionNot applicable
File size700,089
Date (UTC)01-Apr-2013
Time (UTC)06:34
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22289_none_3f91a0f48884518b.manifest
File versionNot applicable
File size700,089
Date (UTC)01-Apr-2013
Time (UTC)08:09
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,456
Date (UTC)01-Apr-2013
Time (UTC)19:03
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18118_none_e33417cfb6d1639d.manifest
File versionNot applicable
File size700,087
Date (UTC)01-Apr-2013
Time (UTC)05:36
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22289_none_e3730570d026e055.manifest
File versionNot applicable
File size700,087
Date (UTC)01-Apr-2013
Time (UTC)05:01
PlatformNot applicable

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Keywords: kbfix, kbexpertiseadvanced, kbsurveynew, atdownload, kb

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Article Info
Article ID : 2834140
Revision : 4
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 285