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An error may occur when trying to install Update Rollup for CRM client for Outlook

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Symptoms

When installing Update Rollups for the Microsoft Dynamics CRM Client for Outlook, you get the below error: 

“The type initializer for 'Microsoft.Crm.LocatorService' threw an exception.
Cannot load Counter Name data because an invalid index '' was read from the registry.”

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Cause

The performance counters have been corrupted on the client machine and they must be rebuilt.

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Resolution

1. Go to Start, type”cmd”.

2. Right-click on cmd.exe and choose ‘Run as administrator’.

3. Type “lodctr /r” and press enter.

You will then get the message ‘Info: Successfully rebuilt performance counter setting from system backup store’.

4. Check if there are providers that are disabled, write “lodctr /q” and press enter

5. You will then get a long list of providers, make sure that the [CRM Client] is Enabled, see below

If not, write “lodctr /e:CRM Client” and press enter.

6. Install the Microsoft Dynamics CRM for Outlook client Update Rollup

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2832079
Revision : 1
Created on : 1/7/2017
Published on : 5/17/2013
Exists online : False
Views : 143