No mouse or keyboard response during Sysprep mini-Setup

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This article was previously published under Q283079

Symptoms

If an unattended Microsoft Windows XP or Windows Server 2003 installation occurs in a factory environment during which there is no mouse or keyboard attached to the computer, when the computer is in mini-Setup with a PS/2 mouse and keyboard attached, neither device works.

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Cause

This problem only occurs on computers that have an ACPI compliant BIOS. Computers that have no BIOS settings, or that have auto-detect settings for the PS/2 port are prone to this issue.

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Resolution

To work around this problem, you must force the mouse and keyboard to be reinitialized during mini-Setup. To do so, add the following lines to the [SysprepMassStorage] section of the Sysprep.inf file before the unattended installation begins:


   [SysprepMassStorage] 
   *pnp0303=C:\windows\inf\keyboard.inf  
   *pnp0f03=C:\windows\inf\msmouse.inf 
   *pnp0f0b=C:\windows\inf\msmouse.inf 
   *pnp0f0e=C:\windows\inf\msmouse.inf 
   *pnp0f12=C:\windows\inf\msmouse.inf 
   *pnp0f13=C:\windows\inf\msmouse.inf

Note Change the path of the Windows XP installation to the %SystemRoot% path in your installation.

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