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[SDP3][55c68b60-e40d-4d4e-b292-29d77fc6c7f3] Host Integration Server Diagnostic

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Summary

This diagnostic package collects data used to troubleshoot issues related with Host Integration Server. The data includes Host Integration Server specific registry settings and file information. In addition, it also captures Windows specific information that can effect Host Integration Server such as installed hotfixes, file information and print drivers.

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More Information


Information Collected


Enviroment Variables Information
DescriptionFile name
Enviroment Variables File
{ComputerName}_enviromnetVariablesSet.TXT

File Version Information (Chksym)
DescriptionFile name
File version information from %windir%\system32\Spool\*.*
{ComputerName}_sym_PrintSpooler.*
File version information from drivers currently running on the machine
{ComputerName}_sym_RunningDrivers.*
File version information from processes currently running on the machine
{ComputerName}_sym_Process.*

General Information
DescriptionFile name
List of Installed Updates and Hotfixes installed
{ComputerName}_Hotfixes.*
Show if machine is running on a Virtual Environment and describes the virtualization environment
 resultreport.xml

System Information - MSInfo32 tool output
{ComputerName}_msinfo32.nfo
{ComputerName}_msinfo32.txt

HIS Configuration and Setup Log Files
DescriptionFile name
config*.log located in TEMP folder
{ComputerName}_ConfigLogs.zip
Setup*.log located in TEMP folder
{ComputerName}_SetupLogs.zip

HIS Configuration and Trace Files
DescriptionFile name
Host Integration Server configuration file located in %snaroot%\config\com.cfg
{ComputerName}_com.cfg
Host Integration Server trace files located in %snaroot%\..\traces
{ComputerName}_Traces.zip

HIS Service and Configuration Registry Keys
DescriptionFile name
HKLM\SOFTWARE\Microsoft\SnaBase
HKLM\SYSTEM\CurrentControlSet\Services\SnaBase
{ComputerName}_reg_SnaBase.TXT
HKLM\SYSTEM\CurrentControlSet\Services\SnaDDM
{ComputerName}_reg_SnaDDM.TXT
HKLM\SYSTEM\CurrentControlSet\Services\SnaPrint
{ComputerName}_reg_SnaPrint.TXT
HKLM\SOFTWARE\Microsoft\Sna Server
HKLM\SYSTEM\CurrentControlSet\Services\SnaServr
{ComputerName}_reg_SnaServer.TXT

HIS Transaction Integrator Registry Keys
DescriptionFile name
HKLM\SOFTWARE\Microsoft\Cedar
{ComputerName}_reg_Cedar.TXT

Host Integration Server Installation Registry Keys
DescriptionFile name
HKLM\SOFTWARE\Microsoft\Host Integration Server
{ComputerName}_reg_HostIntegrationServer.TXT

Print Drivers and Printers information
DescriptionFile name
Information about Print drivers and printers, including print monitors, processors, and print driver file version information
{ComputerName}_PrintInfo.*

Print Registry
DescriptionFile name
Cluster Print Registry File
{ComputerName}_reg_*ClusterPrintKey.txt
HKCU\Printers
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print
HKLM\SYSTEM\CurrentControlSet\Control\Print
{ComputerName}_reg_*Print.txt


In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Detect if this machine is a Virtual Machine running in Microsoft Azure
  • Event Logs Messages
  • Print Drivers and Printers information

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:


2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

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Keywords: kb

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Article Info
Article ID : 2830735
Revision : 1
Created on : 1/7/2017
Published on : 6/20/2014
Exists online : False
Views : 805