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Windows 7 Setup hangs at "Starting Windows" on Surface Pro

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Symptoms

If you attempt to install 64-bit version of Windows 7 on a Surface Pro or other UEFI-based computer, the Setup may hang at "Starting Windows" screen and the Setup process may not complete.

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Cause

The computer does not support legacy BIOS interrupt 10 (INT 10H).

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Resolution

Check the BIOS settings to verify if the computer allows you to enable Compatibility Support Module (CSM) or legacy BIOS Interrupt 10 (INT 10H).
Contact the Original Equipment Manufacture (OEM) or hardware manufacture for additional information. 

Note: If your computer does not support above mentioned options then you cannot run Windows 7 on the computer. 

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More Information

The Surface Pro is a Class 3 UEFI device that does not support legacy BIOS Interrupt 10 (INT 10H) video transitioning and it requires Windows 8 or later operating systems to run.

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Keywords: kb

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Article Info
Article ID : 2828074
Revision : 1
Created on : 1/7/2017
Published on : 6/3/2013
Exists online : False
Views : 113