Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The remote access connection status is connected after the connection times out in Windows 7 and Windows Server 2008 R2

The remote access connection status is connected after the connection times out in Windows 7 and Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You run the RASDIAL command or RASPHONE command in Windows 7 or Windows Server 2008 R2.
  • You use the command to establish a remote access connection to a Routing and Remote Access server.
  • The remote access connection times out.
In this situation, the connection is displayed as connected even though the IP address is released. Additionally, you cannot reconnect unless you restart the computer.  

↑ Back to the top

Cause

This issue occurs because the disconnect process for VPN connections fail in the Remote Access Connection Manager service (Rasman.exe).

↑ Back to the top

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.21xxx    		Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Pbkmigr.dll7.2.7600.2148767,58408-Mar-201303:32x86
Rasapi32.dll6.1.7600.21487324,60808-Mar-201304:54x86
Pbkmigr.dll7.2.7601.1751467,58420-Nov-201012:20x86
Rasapi32.dll6.1.7601.22276324,60808-Mar-201312:49x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Pbkmigr.dll7.2.7600.2148757,85608-Mar-201305:42x64
Rasapi32.dll6.1.7600.21487384,00008-Mar-201305:43x64
Pbkmigr.dll7.2.7601.1751457,85620-Nov-201013:27x64
Rasapi32.dll6.1.7601.22276384,00008-Mar-201305:25x64
Pbkmigr.dll7.2.7600.2148767,58408-Mar-201303:32x86
Rasapi32.dll6.1.7600.21487324,60808-Mar-201304:54x86
Pbkmigr.dll7.2.7601.1751467,58420-Nov-201012:20x86
Rasapi32.dll6.1.7601.22276324,60808-Mar-201312:49x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Pbkmigr.dll7.2.7600.21487127,48808-Mar-201304:44IA-64
Rasapi32.dll6.1.7600.21487759,29608-Mar-201304:44IA-64
Pbkmigr.dll7.2.7601.22276127,48808-Mar-201304:32IA-64
Rasapi32.dll6.1.7601.22276759,80808-Mar-201304:32IA-64
Pbkmigr.dll7.2.7600.2148767,58408-Mar-201303:32x86
Rasapi32.dll6.1.7600.21487324,60808-Mar-201304:54x86
Pbkmigr.dll7.2.7601.1751467,58420-Nov-201012:20x86
Rasapi32.dll6.1.7601.22276324,60808-Mar-201312:49x86

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about the RASDIAL command, please visit the following Microsoft website: 
General information about RASDIAL
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_90598f857bf51d0547c358cff72e9a37_31bf3856ad364e35_6.1.7600.21487_none_9e6b70265edcb536.manifest
File versionNot applicable
File size694
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameX86_dfb9361395ad8215e1edf648b1c9b66b_31bf3856ad364e35_6.1.7601.22276_none_aaf09fd2d73be258.manifest
File versionNot applicable
File size694
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d995c24c9f4b406.manifest
File versionNot applicable
File size12,815
Date (UTC)08-Mar-2013
Time (UTC)05:31
PlatformNot applicable
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8988ccc713eaaa.manifest
File versionNot applicable
File size13,279
Date (UTC)11-Mar-2013
Time (UTC)08:20
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_08c5e2084105dc62fabbf3cf38c5279d_31bf3856ad364e35_6.1.7601.22276_none_b55aecf23daaa9e1.manifest
File versionNot applicable
File size1,036
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameAmd64_2a263339c8fdacf60a7a53bf16cfc332_31bf3856ad364e35_6.1.7600.21487_none_11556feb30aeafcb.manifest
File versionNot applicable
File size1,036
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameAmd64_6cdb2d2f4d728b8bdf333d0c2fedcf52_31bf3856ad364e35_6.1.7600.21487_none_d357662b7f8412de.manifest
File versionNot applicable
File size698
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameAmd64_a8b479a12d659a91c8ac1929f89814f8_31bf3856ad364e35_6.1.7601.22276_none_947e8baddcb51353.manifest
File versionNot applicable
File size698
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameAmd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_c9b7f7a88252253c.manifest
File versionNot applicable
File size12,821
Date (UTC)08-Mar-2013
Time (UTC)06:29
PlatformNot applicable
File nameAmd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_cba824507f715be0.manifest
File versionNot applicable
File size13,285
Date (UTC)11-Mar-2013
Time (UTC)08:23
PlatformNot applicable
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d995c24c9f4b406.manifest
File versionNot applicable
File size12,815
Date (UTC)08-Mar-2013
Time (UTC)05:31
PlatformNot applicable
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8988ccc713eaaa.manifest
File versionNot applicable
File size13,279
Date (UTC)11-Mar-2013
Time (UTC)08:23
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_7794ebd2b9aeac4b06e290f44287e084_31bf3856ad364e35_6.1.7600.21487_none_2f42ce6ecdcb26f2.manifest
File versionNot applicable
File size1,034
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameIa64_bc3eddc23fcb77cbbdcccb933ad73ace_31bf3856ad364e35_6.1.7601.22276_none_851a8bd9787b0bc4.manifest
File versionNot applicable
File size1,034
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable
File nameIa64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d9b001ac9f2bd02.manifest
File versionNot applicable
File size12,818
Date (UTC)08-Mar-2013
Time (UTC)06:26
PlatformNot applicable
File nameIa64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8b2cc2c711f3a6.manifest
File versionNot applicable
File size12,818
Date (UTC)08-Mar-2013
Time (UTC)13:19
PlatformNot applicable
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21487_none_6d995c24c9f4b406.manifest
File versionNot applicable
File size12,815
Date (UTC)08-Mar-2013
Time (UTC)05:31
PlatformNot applicable
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.22276_none_6f8988ccc713eaaa.manifest
File versionNot applicable
File size13,279
Date (UTC)11-Mar-2013
Time (UTC)08:18
PlatformNot applicable

↑ Back to the top

Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 2826164
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2013
Exists online : False
Views : 174