Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. A customer search of a very large database in Retail POS of Microsoft Dynamics AX 2012 takes longer than expected to finish

A customer search of a very large database in Retail POS of Microsoft Dynamics AX 2012 takes longer than expected to finish


This article applies to Microsoft Dynamics AX 2012 for all regions.

↑ Back to the top

Symptoms

You run a customer search in Retail POS in Microsoft Dynamics AX 2012. When the database is very large, such as 240,000 customer records, the customer search is slower than expected. For example, you might expect the customer search to take several seconds to finish. However, in this scenario, the customer search may take 20 seconds or longer to finish.

↑ Back to the top

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

↑ Back to the top

Installation information

We recommend that you apply the hotfix in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to go to the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.
File information
This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable60,28019-Apr-201219:07x86
Axupdate.exeNot Applicable60,26419-Apr-201219:07x86
Licensetermsar.rtfNot Applicable2,17019-Apr-201219:07Not Applicable
Licensetermscs.rtfNot Applicable91,09919-Apr-201219:07Not Applicable
Licensetermsda.rtfNot Applicable101,04319-Apr-201219:07Not Applicable
Licensetermsde.rtfNot Applicable116,49619-Apr-201219:07Not Applicable
Licensetermsen.rtfNot Applicable110,06719-Apr-201219:07Not Applicable
Licensetermses.rtfNot Applicable96,85019-Apr-201219:07Not Applicable
Licensetermset.rtfNot Applicable102,77819-Apr-201219:07Not Applicable
Licensetermsfi.rtfNot Applicable105,98919-Apr-201219:07Not Applicable
Licensetermsfr.rtfNot Applicable129,86919-Apr-201219:07Not Applicable
Licensetermshe-il.rtfNot Applicable43,37619-Apr-201219:07Not Applicable
Licensetermshu.rtfNot Applicable92,86319-Apr-201219:07Not Applicable
Licensetermsis.rtfNot Applicable36,27519-Apr-201219:07Not Applicable
Licensetermsit.rtfNot Applicable114,94719-Apr-201219:07Not Applicable
Licensetermsja.rtfNot Applicable105,77819-Apr-201219:07Not Applicable
Licensetermslt.rtfNot Applicable122,40019-Apr-201219:07Not Applicable
Licensetermslv.rtfNot Applicable105,28919-Apr-201219:07Not Applicable
Licensetermsnb-no.rtfNot Applicable115,55819-Apr-201219:07Not Applicable
Licensetermsnl.rtfNot Applicable109,75619-Apr-201219:07Not Applicable
Licensetermspt-br.rtfNot Applicable101,38219-Apr-201219:07Not Applicable
Licensetermsru.rtfNot Applicable148,30719-Apr-201219:07Not Applicable
Licensetermssv.rtfNot Applicable115,13819-Apr-201219:07Not Applicable
Licensetermsth.rtfNot Applicable153,64419-Apr-201219:07Not Applicable
Licensetermstr.rtfNot Applicable104,21019-Apr-201219:07Not Applicable
Licensetermszh-hans.rtfNot Applicable99,13119-Apr-201219:07Not Applicable
Clientoba32.mspNot Applicable31,080,44827-Feb-201314:53Not Applicable
Clientoba64.mspNot Applicable31,297,53627-Feb-201314:53Not Applicable
Components32.mspNot Applicable24,735,74427-Feb-201314:57Not Applicable
Components64.mspNot Applicable42,311,68027-Feb-201314:56Not Applicable
Helpserver64.mspNot Applicable897,02427-Feb-201314:53Not Applicable
Objectserver32.mspNot Applicable14,110,72027-Feb-201314:53Not Applicable
Objectserver64.mspNot Applicable16,072,70427-Feb-201314:53Not Applicable
Retaildatabaseutility.mspNot Applicable495,61627-Feb-201314:53Not Applicable
Retailheadquarters32.mspNot Applicable782,33627-Feb-201314:53Not Applicable
Retailheadquarters64.mspNot Applicable782,33627-Feb-201314:53Not Applicable
Retailpos.mspNot Applicable3,649,53627-Feb-201314:53Not Applicable
Retailposplugins.mspNot Applicable409,60027-Feb-201314:53Not Applicable
Retailstoreconnect32.mspNot Applicable450,56027-Feb-201314:53Not Applicable
Retailstoreconnect64.mspNot Applicable450,56027-Feb-201314:53Not Applicable
Retailtransactionservice.mspNot Applicable122,88027-Feb-201314:53Not Applicable
Setupsupport32.mspNot Applicable11,898,88027-Feb-201314:57Not Applicable
Setupsupport64.mspNot Applicable19,197,95227-Feb-201314:57Not Applicable
Traceparser.mspNot Applicable438,27227-Feb-201314:53Not Applicable
Axsetupsp.exe6.0.1108.38831,390,78424-Feb-201323:14x86
Axutillib.dll6.0.1108.806821,48021-May-201220:00x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75219-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491382,84819-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491370,56019-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491374,65619-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491374,65619-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491370,56019-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491378,75219-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491370,56019-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491374,65619-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491370,56019-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491374,65619-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491370,56019-Apr-201219:07x86
Axsetupsp.resources.dll6.0.947.491407,42419-Apr-201219:07x86

↑ Back to the top

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

↑ Back to the top

Keywords: kbsurveynew, kbexpertiseinter, kbmbspartner, kbmbsmigrate, kbmbsquickpub, kbnoloc, kbhotfixserver, kb, kbqfe, kbautohotfix, kbnomt, kbrapidpub, kbfix

↑ Back to the top

Article Info
Article ID : 2818873
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 71