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  2. XCON: Internet Mail Service Dr. Watson Error If X.400 Proxy Address Is Missing from the Internet Mail Service Administrator Mailbox

XCON: Internet Mail Service Dr. Watson Error If X.400 Proxy Address Is Missing from the Internet Mail Service Administrator Mailbox

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This article was previously published under Q281743

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Symptoms

When the Internet Mail Service starts, an unexpected Dr. Watson error may occur.

If the proper Microsoft Windows NT and Exchange Server symbols are installed, you see a debug call stack that is similar to the following: 
ChildEBP RetAddr  Args to Child
00f7fd50 00431b39 00000000 00000000 00e11a00 msexcimc!CPostmaster__rcFindAdminX400Address+0x129 
00f7fd68 0043ca46 00e11870 00e118b0 00e10f88 msexcimc!CPostmaster__rcInitialize+0xc3 
00f7ff74 0043abaf 00000001 ffffffff 00134d00 msexcimc!CIMCService__InitializeService+0x1c3e 
00f7ff94 0043aafa 00479bd8 00000001 00134d08 msexcimc!CService__ServiceProc+0xbd 
00f7ffa8 77dd8bec 00000001 00134d08 0012ff60 msexcimc!_SP_IMCService+0x19 
00f7ffb8 77f04ee8 00134d00 ffffffff 0012ff60 ADVAPI32!ScSvcctrlThreadA+0xe
00f7ffec 00000000 77dd8bde 00134d00 00000000 KERNEL32!BaseThreadStart+0x51

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Cause

This problem can occur because the Internet Mail Service stops responding if the X.400 proxy address is missing from the Internet Mail Service Administrator mailbox.

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Workaround

To work around this problem, make sure that the Administrator mailbox has an X.400 proxy address on the E-mail Address tab.

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Status

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

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Keywords: KB281743, kbnofix, kbbug

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Article Info
Article ID : 281743
Revision : 4
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 330