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"0X800CCC13" error when an additional POP3 or IMAP account is used to send an email message and Outlook online mode is used to connect to Exchange Server 2010

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Symptoms

Consider the following scenario:
  • You use Microsoft Outlook online mode to access a Microsoft Exchange Server 2010 mailbox.
  • You have an additional POP3 account or an additional Internet Mail Access Protocol (IMAP) account in the same Outlook profile.
  • You use the POP3 or the IMAP account to send an email message that contains an attachment.
In this scenario, the email message may not be sent and remains in Outbox. Additionally, you receive an error code 0X800CCC13 in the Outlook Send/Receive Progress dialog box.

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Cause

This issue occurs because Exchange Information store returns MAPI properties that Outlook cannot handle. Therefore, Outlook cannot successfully submit the message and returns error code 0x800CCC13.

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Resolution

To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2816934
Revision : 1
Created on : 1/7/2017
Published on : 6/7/2013
Exists online : False
Views : 361