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  2. "0x000000C4" Stop error after you restart a Windows 7-based, Windows 8-based, Windows Server 2008 R2-based or Windows Server 2012-based computer that has the Driver Verifier tool enabled

"0x000000C4" Stop error after you restart a Windows 7-based, Windows 8-based, Windows Server 2008 R2-based or Windows Server 2012-based computer that has the Driver Verifier tool enabled

View products that this article applies to.

Symptoms

Assume that you enable the Driver Verifier tool on a computer that uses certain processors. The computer is running one of the following operating systems:
  • Windows 7
  • Windows Server 2008 R2
  • Windows 8
  • Windows Server 2012
When you restart the computer, the computer crashes before the Desktop is displayed. Additionally, you receive a Stop error message that resembles the following:

STOP: 0x000000C4 (parameter1, parameter2, parameter3, parameter4)
Notes
  • This Stop error describes a DRIVER_VERIFIER_DETECTED_VIOLATION issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000C4" errors are caused by this issue.

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Cause

This issue occurs because Driver Verifier incorrectly detects that the interrupt service routine (ISR) for the driver has corrupted the extended thread context. Driver Verifier captures XSAVE areas before and after an ISR is called, and compares the values to verify that the context is not corrupted by the ISR. However, the areas differ in the feature mask in some cases. Then, Diver Verifier incorrectly flags the change as a violation. Therefore, the computer crashes.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 SP1
  • Windows 8
  • Windows Server 2012
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    1.
    18xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-msNot Applicable3,01319-Mar-201304:55Not Applicable
Appid.sys6.1.7601.2228050,17619-Mar-201303:09x86
Appidapi.dll6.1.7601.2228050,68819-Mar-201304:30x86
Appidcertstorecheck.exe6.1.7601.2228016,89619-Mar-201303:09x86
Appidpolicyconverter.exe6.1.7601.2228097,79219-Mar-201303:09x86
Appidsvc.dll6.1.7601.2228029,69619-Mar-201303:09x86
Csrsrv.dll6.1.7601.1811338,91219-Mar-201304:48x86
Csrsrv.dll6.1.7601.2228038,91219-Mar-201304:31x86
Ntkrnlpa.exe6.1.7601.181133,968,85619-Mar-201305:04Not Applicable
Ntoskrnl.exe6.1.7601.181133,913,56019-Mar-201305:04Not Applicable
Ntkrnlpa.exe6.1.7601.222803,972,44019-Mar-201304:41Not Applicable
Ntoskrnl.exe6.1.7601.222803,916,63219-Mar-201304:41Not Applicable
Smss.exe6.1.7601.1811369,63219-Mar-201302:49x86
Smss.exe6.1.7601.2228069,63219-Mar-201302:43x86
Smss.exe6.1.7601.1811369,63219-Mar-201302:49x86
Smss.exe6.1.7601.2228069,63219-Mar-201302:43x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-msNot Applicable3,01319-Mar-201305:41Not Applicable
Appid.sys6.1.7601.2228061,44019-Mar-201303:37x64
Appidapi.dll6.1.7601.2228058,36819-Mar-201305:16x64
Appidcertstorecheck.exe6.1.7601.2228017,92019-Mar-201303:37x64
Appidpolicyconverter.exe6.1.7601.22280148,48019-Mar-201303:37x64
Appidsvc.dll6.1.7601.2228034,30419-Mar-201305:16x64
Csrsrv.dll6.1.7601.1811343,52019-Mar-201305:46x64
Csrsrv.dll6.1.7601.2228043,52019-Mar-201305:17x64
Ntoskrnl.exe6.1.7601.181135,550,42419-Mar-201306:04x64
Ntoskrnl.exe6.1.7601.222805,553,49619-Mar-201305:25x64
Smss.exe6.1.7601.18113112,64019-Mar-201303:06x64
Smss.exe6.1.7601.22280112,64019-Mar-201302:57x64
Smss.exe6.1.7601.18113112,64019-Mar-201303:06x64
Smss.exe6.1.7601.22280112,64019-Mar-201302:57x64
Appidapi.dll6.1.7601.2228050,68819-Mar-201304:30x86
Apisetschema.dll6.1.7601.181136,65619-Mar-201304:47x86
Apisetschema.dll6.1.7601.222806,65619-Mar-201304:30x86
Apisetschema.dll6.1.7601.181136,65619-Mar-201304:47x86
Apisetschema.dll6.1.7601.222806,65619-Mar-201304:30x86
Ntkrnlpa.exe6.1.7601.181133,968,85619-Mar-201305:04Not Applicable
Ntoskrnl.exe6.1.7601.181133,913,56019-Mar-201305:04Not Applicable
Ntkrnlpa.exe6.1.7601.222803,972,44019-Mar-201304:41Not Applicable
Ntoskrnl.exe6.1.7601.222803,916,63219-Mar-201304:41Not Applicable
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.2.9200.165485,577,44802-Mar-201309:06Not Applicable
Ntoskrnl.exe6.2.9200.206525,558,50402-Mar-201309:26Not Applicable
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.2.9200.165486,991,59202-Mar-201310:39x64
Ntoskrnl.exe6.2.9200.206526,963,43202-Mar-201310:48x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate-bf.mum
File versionNot Applicable
File size2,285
Date (UTC)19-Mar-2013
Time (UTC)11:08
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,331
Date (UTC)19-Mar-2013
Time (UTC)11:07
PlatformNot Applicable
File nameX86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22280_none_598d480629c3881b.manifest
File versionNot Applicable
File size15,313
Date (UTC)19-Mar-2013
Time (UTC)05:03
PlatformNot Applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_cb8d824703a0c682.manifest
File versionNot Applicable
File size2,513
Date (UTC)19-Mar-2013
Time (UTC)05:33
PlatformNot Applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22280_none_cbc86ec01cf9ddde.manifest
File versionNot Applicable
File size2,513
Date (UTC)19-Mar-2013
Time (UTC)05:11
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18113_none_6e36ace212663721.manifest
File versionNot Applicable
File size16,151
Date (UTC)19-Mar-2013
Time (UTC)05:34
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22280_none_6e71995b2bbf4e7d.manifest
File versionNot Applicable
File size16,151
Date (UTC)19-Mar-2013
Time (UTC)05:12
PlatformNot Applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_ae40f33e7774c473.manifest
File versionNot Applicable
File size27,700
Date (UTC)19-Mar-2013
Time (UTC)11:10
PlatformNot Applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22280_none_ae7bdfb790cddbcf.manifest
File versionNot Applicable
File size27,700
Date (UTC)19-Mar-2013
Time (UTC)11:10
PlatformNot Applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.18113_none_9fb16f84025b6d42.manifest
File versionNot Applicable
File size27,734
Date (UTC)19-Mar-2013
Time (UTC)11:10
PlatformNot Applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22280_none_9fec5bfd1bb4849e.manifest
File versionNot Applicable
File size27,734
Date (UTC)19-Mar-2013
Time (UTC)11:10
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22280_none_b5abe389e220f951.manifest
File versionNot Applicable
File size15,317
Date (UTC)19-Mar-2013
Time (UTC)05:49
PlatformNot Applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_27ac1dcabbfe37b8.manifest
File versionNot Applicable
File size2,515
Date (UTC)19-Mar-2013
Time (UTC)06:34
PlatformNot Applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22280_none_27e70a43d5574f14.manifest
File versionNot Applicable
File size2,515
Date (UTC)19-Mar-2013
Time (UTC)05:55
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18113_none_ca554865cac3a857.manifest
File versionNot Applicable
File size15,291
Date (UTC)19-Mar-2013
Time (UTC)06:37
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22280_none_ca9034dee41cbfb3.manifest
File versionNot Applicable
File size15,291
Date (UTC)19-Mar-2013
Time (UTC)05:58
PlatformNot Applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_0a5f8ec22fd235a9.manifest
File versionNot Applicable
File size28,015
Date (UTC)19-Mar-2013
Time (UTC)11:13
PlatformNot Applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22280_none_0a9a7b3b492b4d05.manifest
File versionNot Applicable
File size28,015
Date (UTC)19-Mar-2013
Time (UTC)11:13
PlatformNot Applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.18113_none_fbd00b07bab8de78.manifest
File versionNot Applicable
File size28,049
Date (UTC)19-Mar-2013
Time (UTC)11:13
PlatformNot Applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22280_none_fc0af780d411f5d4.manifest
File versionNot Applicable
File size28,049
Date (UTC)19-Mar-2013
Time (UTC)11:13
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,911
Date (UTC)19-Mar-2013
Time (UTC)11:08
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,969
Date (UTC)19-Mar-2013
Time (UTC)11:07
PlatformNot Applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22280_none_c0008ddc1681bb4c.manifest
File versionNot Applicable
File size3,356
Date (UTC)19-Mar-2013
Time (UTC)04:51
PlatformNot Applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_3200c81cf05ef9b3.manifest
File versionNot Applicable
File size1,136
Date (UTC)19-Mar-2013
Time (UTC)05:22
PlatformNot Applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22280_none_323bb49609b8110f.manifest
File versionNot Applicable
File size1,136
Date (UTC)19-Mar-2013
Time (UTC)04:50
PlatformNot Applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_14b439146432f7a4.manifest
File versionNot Applicable
File size8,429
Date (UTC)19-Mar-2013
Time (UTC)05:23
PlatformNot Applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22280_none_14ef258d7d8c0f00.manifest
File versionNot Applicable
File size8,429
Date (UTC)19-Mar-2013
Time (UTC)04:51
PlatformNot Applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.18113_none_0624b559ef19a073.manifest
File versionNot Applicable
File size8,429
Date (UTC)19-Mar-2013
Time (UTC)05:23
PlatformNot Applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22280_none_065fa1d30872b7cf.manifest
File versionNot Applicable
File size8,429
Date (UTC)19-Mar-2013
Time (UTC)04:51
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18113_none_6e36ace212663721.manifest
File versionNot Applicable
File size16,151
Date (UTC)19-Mar-2013
Time (UTC)05:34
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22280_none_6e71995b2bbf4e7d.manifest
File versionNot Applicable
File size16,151
Date (UTC)19-Mar-2013
Time (UTC)05:12
PlatformNot Applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameUpdate-bf.mum
File versionNot Applicable
File size2,216
Date (UTC)13-Mar-2013
Time (UTC)16:30
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,255
Date (UTC)13-Mar-2013
Time (UTC)16:30
PlatformNot Applicable
File nameX86_5cdf5419cf8d87f79cd9c6302b8390af_31bf3856ad364e35_6.2.9200.16548_none_aef0564b8ffb6dc4.manifest
File versionNot Applicable
File size697
Date (UTC)13-Mar-2013
Time (UTC)16:30
PlatformNot Applicable
File nameX86_b3ddc01f49e4d4cd62237cd6ecd0d781_31bf3856ad364e35_6.2.9200.20652_none_ed2cb5749bdaa594.manifest
File versionNot Applicable
File size697
Date (UTC)13-Mar-2013
Time (UTC)16:30
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16548_none_690ab2258565c70f.manifest
File versionNot Applicable
File size2,590
Date (UTC)02-Mar-2013
Time (UTC)09:13
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20652_none_69837d489e90eac0.manifest
File versionNot Applicable
File size2,590
Date (UTC)02-Mar-2013
Time (UTC)09:32
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_630a8f6ef943c7f9a54fd7488ebbe907_31bf3856ad364e35_6.2.9200.20652_none_3e98372fd0e3a644.manifest
File versionNot Applicable
File size701
Date (UTC)13-Mar-2013
Time (UTC)16:34
PlatformNot Applicable
File nameAmd64_8cb2092053ba513de51fd962e38951fe_31bf3856ad364e35_6.2.9200.16548_none_237e0e317b98c924.manifest
File versionNot Applicable
File size701
Date (UTC)13-Mar-2013
Time (UTC)16:34
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16548_none_c5294da93dc33845.manifest
File versionNot Applicable
File size2,592
Date (UTC)02-Mar-2013
Time (UTC)11:54
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20652_none_c5a218cc56ee5bf6.manifest
File versionNot Applicable
File size2,592
Date (UTC)02-Mar-2013
Time (UTC)10:53
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,684
Date (UTC)13-Mar-2013
Time (UTC)16:34
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,731
Date (UTC)13-Mar-2013
Time (UTC)16:34
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2816159
Revision : 1
Created on : 1/7/2017
Published on : 5/15/2013
Exists online : False
Views : 235