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System Manager Setup stops with multiple error messages

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Symptoms

When you install Exchange 2000 System Manager, Setup may stop responding while it is configuring registry entries for Exchange System Manager snap-ins.

You receive the following error message:
"Exchange System Manager"
The specified module could not be found.

Facility: Win32
ID-Nr.: 8007007e
Exchange-System-Manager

If you click OK on the error message, Setup proceeds, but you receive the following error message while Setup is configuring registry entries:
"Microsoft Active Directory - Exchange Extension"
The specified module could not be found.
Facility: Win32
ID-Nr.: 8007007e
Microsoft Active Directory - Exchange Extension
If you click OK, you immediately receive the following error message:
"Microsoft Exchange 2000 Installation Wizard"
Setup failed while installing sub-component Exchange System Manager Snap-ins with error code 0xC103798A (please consult the installation logs for a detailed description). You may cancel the installation or try the failed step again.

If you click Retry, the issue is not resolved.

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Cause

Setup fails to register Maildsmx.dll. The reason for this failure is an entry in the registry that points to the wrong directory. Before Setup de-registers or registers Maildsmx.dll, it queries the following registry key for the location of Atl.dll:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{44EC053A-400F-11D0-9DCD-00A0C90391D3}\InProcServer32\(default)
The location of Atl.dll should be D:\WINNT\System32\ATL.DLL or the directory where you installed Windows 2000.If this entry points to the wrong directory, you receive the error messages described in the "Symptoms" section of this article.

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Resolution

To resolve this issue, follow these steps:
  1. Search the following registry key for the location of the Atl.dll file:
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{44EC053A-400F-11D0-9DCD-00A0C90391D3}\InProcServer32\(default)
  2. Compare the location of Atl.dll listed in the registry with the actual location of Atl.dll in the computer's file system.

    The Atl.dll file should be located at %SystemRoot%\System32\ATL.DLL, where %SystemRoot% points to the directory where you installed Windows 2000.
  3. Edit the registry key described in step 1 to reflect the location of Atl.dll. For example:
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{44EC053A-400F-11D0-9DCD-00A0C90391D3}\InProcServer32\(default) REG_SZ: D:\WINNT\SYSTEM32\ATL.DLL

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More information

The Exchange Server Setup Progress.log file contains the following details: 
[17:27:45]Interpreting line "<CreateProcess C:\Programme\Exchsrvr\bin;regsvr32.exe -s maildsmx.dll;4294967295>." 

[17:27:45] Process created ... waiting (-1)
[17:27:45] Process has exited with 0x000005
[17:27:45] The command

	regsvr32.exe -s maildsmx.dll.

failed, retuning error code 5 (Access is denied.) ScCreateProcess (K:\admin\src\libs\exsetup\hiddenw1.cxx:1763)
           Error code 0XC103798A (31114): An internal component has failed.

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Keywords: KB281383, kbprb, kberrmsg

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Article Info
Article ID : 281383
Revision : 5
Created on : 2/21/2007
Published on : 2/21/2007
Exists online : False
Views : 255