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Unable to open entity records using an iPad in Microsoft Dynamics CRM Online due to the error: "You cannot view this item on this device"

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Symptoms

When attempting to open an entity record using an iPad, the following error:

"You cannot view this item on this device"

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Cause

This error can be caused by several factors:
  1. The entity form cannot be opened in the iPad browser experience.
  2. A form event is enabled on a default form, and mobile express is also disabled. 
  3. Mobile Express is disabled on an entity that only opens in Mobile Express mode.

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Resolution

The first bulleted cause of the issue is considered by design. The following entities cannot be viewed in the iPad browser experience:
  • Goal
  • Rollup Query
  • Rollup Field
  • Marketing List
  • Quote
  • Product
The second and third bulleted cause of the issue can be resolved by enabling Mobile Express on the affected entity. To enable Mobile Express, please use the following steps:

  1. Click Settings, select Customizations, and then click Customize The System
  2. Under Components, expand Entities, and select the entity where the issue occurs
  3. In the General tab, under Outlook & Mobile, place a checkmark in Mobile Express
  4. Click Save and then click Publish

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More Information

The following entities will always open in Mobile Express:

  • Appointment
  • Recurring Appointment
  • Service
  • Case
  • Campaign
  • User
  • Currency
  • Facilities/Equipment

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2813276
Revision : 1
Created on : 1/7/2017
Published on : 3/15/2013
Exists online : False
Views : 169