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You cannot scroll through a webpage by using the keyboard in Internet Explorer 10 in Windows 8


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use Internet Explorer 10 on a computer that is running Windows 8.
  • In the Internet Options dialog box, you set the Choose how you open links option to Always in Internet Explorer on the Programs tab.
  • You close all Internet Explorer sessions on the computer.
  • You browse to a webpage in Internet Explorer 10 by opening a link.
  • Then you press Page Down on the keyboard to scroll down on a webpage.
In this scenario, the webpage does not scroll down as expected. However, you can scroll the webpage by using the mouse scroll. Additionally, some other keys on the keyboard do not work.

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Resolution

Security update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:
Notes
  • This update was first included in the following security update:
    2792100  MS13-009: Cumulative Security Update for Internet Explorer: February 12, 2013
  • For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbnotautohotfix, kbbug, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2807921
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2013
Exists online : False
Views : 356