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  2. You may experience problems if a pre-release version of Office 2010 is installed

You may experience problems if a pre-release version of Office 2010 is installed

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Symptoms

Office 2010 applications may experience various issues including crashing and syncing issues with SkyDrive if a pre-release version of Office 2010 is installed.

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Cause

In some cases, the public Beta versions of Office 2010 did not expire. Users who still have the Office 2010 Beta installed do not have the latest fixes.

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Resolution

Users who have a pre-release version of Office 2010 installed should uninstall the Beta and install the production version. See http://support.microsoft.com/kb/290301 for instructions on how to uninstall Office 2010.

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More information

The Office 2010 Beta version is 14.0.4734.1000 . Production versions will be 14.0.4763.1000 or later.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: KB2805842

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Article Info
Article ID : 2805842
Revision : 3
Created on : 2/14/2013
Published on : 2/14/2013
Exists online : False
Views : 561