Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Microsoft Dynamics CRM 4.0 client for Outlook Ribbon Disappears

Microsoft Dynamics CRM 4.0 client for Outlook Ribbon Disappears

View products that this article applies to.

Symptoms

After configuring the Microsoft Dynamics CRM 4.0 client for Outlook to use a Microsoft Dynamics CRM 2011 server the ribbon for record views stops displaying. This occurs after you have opened a record or some other Dynamics CRM window that launches in Internet Explorer and you close the window leaving no other Internet Explorer windows open.

↑ Back to the top

Cause

The information that instructs the Microsoft Dynamics CRM 4.0 client for Outlook to render the ribbon is stored in a client side web cookie. Under normal usage the cookie is created when Outlook with a Microsoft Dynamics CRM client is opened and deleted when Outlook is closed. The cookie is used to tell the Microsoft Dynamics CRM server what the version of the Outlook client is being used by the user. If the cookie is not available it defaults to the server version which will cause the Outlook client to be treated like a client that is not Microsoft Dynamics CRM 4.0 client for Outlook.

↑ Back to the top

Resolution

1. Configure Internet Explorer Options to not "Delete browsing history on exit" 
a. Open Internet Explorer options and choose the General tab  
b. Uncheck "Delete browsing history on exit" and click OK 

2. Avoid deleting Internet Explorer browsing history when the Microsoft Dynamics CRM client for Outlook is open. 

3. Closing and reopening the Outlook client will re-create the Microsoft Dynamics CRM cookie and resolve the issue 

↑ Back to the top

Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2800323
Revision : 1
Created on : 1/7/2017
Published on : 1/25/2013
Exists online : False
Views : 149