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Windows cannot be restored on a Windows RT-based, Windows 8-based or Windows Server 2012-based computer

View products that this article applies to.

Symptoms

Assume that you start Windows Recovery Environment (WinRE) from the Boot Options menu on a Windows RT-based, Windows 8-based, or Windows Server 2012-based computer. You use the "Refresh your PC" feature or the "Reset your PC" feature to restore Windows. In this situation, the restore process may fail. Then, the computer cannot start.

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Cause

This issue occurs because the SYSTEM registry key in the offline image is corrupted.

Note Before Windows is restored, a check is performed on the recovery image to retrieve certain properties (such as version information). The information is retrieved by using Deployment Image Servicing and Management (DISM) APIs. The check fails when the corrupted registry keys cannot be retrieved successfully.

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Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows RT, Windows 8, and Windows Server 2012RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
File nameReseteng.dll
File version6.2.9200.16548
File size809,704
Date (UTC)02-Mar-2013
Time (UTC)02:59
PlatformNot applicable
File nameResetengmig.dll
File version6.2.9200.16450
File size797,928
Date (UTC)03-Nov-2012
Time (UTC)06:57
PlatformNot applicable
File nameSrms.dat
File versionNot applicable
File size43,882
Date (UTC)17-Jul-2012
Time (UTC)03:01
PlatformNot applicable
File nameSysreset.exe
File version6.1.7782.0
File size117,248
Date (UTC)03-Nov-2012
Time (UTC)04:27
PlatformNot applicable
File nameReagent.dll
File version6.2.9200.16480
File size346,344
Date (UTC)15-Dec-2012
Time (UTC)04:13
PlatformNot applicable
File nameReagent.xml
File versionNot applicable
File size856
Date (UTC)06-Jul-2012
Time (UTC)20:25
PlatformNot applicable
For all supported x86-based versions of Windows 8
File nameReseteng.dll
File version6.2.9200.16548
File size847,360
Date (UTC)02-Mar-2013
Time (UTC)08:23
Platformx86
File nameResetengmig.dll
File version6.2.9200.16450
File size733,184
Date (UTC)03-Nov-2012
Time (UTC)05:25
Platformx86
File nameSrms.dat
File versionNot applicable
File size43,882
Date (UTC)17-Jul-2012
Time (UTC)03:12
PlatformNot applicable
File nameSysreset.exe
File version6.1.7782.0
File size117,248
Date (UTC)03-Nov-2012
Time (UTC)05:26
Platformx86
File nameReagent.dll
File version6.2.9200.16548
File size375,808
Date (UTC)02-Mar-2013
Time (UTC)08:23
Platformx86
File nameReagent.xml
File versionNot applicable
File size856
Date (UTC)06-Jul-2012
Time (UTC)19:51
PlatformNot applicable
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameReseteng.dll
File version6.2.9200.16548
File size1,011,200
Date (UTC)02-Mar-2013
Time (UTC)02:44
Platformx64
File nameResetengmig.dll
File version6.2.9200.16450
File size945,152
Date (UTC)03-Nov-2012
Time (UTC)05:25
Platformx64
File nameSrms.dat
File versionNot applicable
File size43,882
Date (UTC)17-Jul-2012
Time (UTC)03:01
PlatformNot applicable
File nameSysreset.exe
File version6.1.7782.0
File size132,096
Date (UTC)03-Nov-2012
Time (UTC)05:26
Platformx64
File nameReagent.dll
File version6.2.9200.16480
File size443,392
Date (UTC)15-Dec-2012
Time (UTC)04:55
Platformx64
File nameReagent.xml
File versionNot applicable
File size856
Date (UTC)06-Jul-2012
Time (UTC)20:28
PlatformNot applicable
File nameReagent.dll
File version6.2.9200.16548
File size375,808
Date (UTC)02-Mar-2013
Time (UTC)08:23
Platformx86
File nameReagent.xml
File versionNot applicable
File size856
Date (UTC)06-Jul-2012
Time (UTC)19:51
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about push-button reset features, go to the following Microsoft website:
General information about push-button reset
Additional file information

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT
File nameArm_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16548_none_38feddee4fb6cc2b.manifest
File versionNot applicable
File size5,052
Date (UTC)02-Mar-2013
Time (UTC)20:24
PlatformNot applicable
File nameArm_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_b7a960c141234d75.manifest
File versionNot applicable
File size4,396
Date (UTC)02-Mar-2013
Time (UTC)20:24
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8
File nameX86_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16548_none_38fc6b964fb9ad65.manifest
File versionNot applicable
File size5,052
Date (UTC)02-Mar-2013
Time (UTC)20:06
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_b7a6ee6941262eaf.manifest
File versionNot applicable
File size4,393
Date (UTC)02-Mar-2013
Time (UTC)10:00
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16548_none_951b071a08171e9b.manifest
File versionNot applicable
File size5,056
Date (UTC)02-Mar-2013
Time (UTC)20:07
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_13c589ecf9839fe5.manifest
File versionNot applicable
File size4,400
Date (UTC)02-Mar-2013
Time (UTC)20:07
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_b7a6ee6941262eaf.manifest
File versionNot applicable
File size4,393
Date (UTC)02-Mar-2013
Time (UTC)10:00
PlatformNot applicable

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Keywords: kbfix, atdownload, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2800033
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 361