XADM: Outlook Rules Do Not Work As Expected

If you are using a server that is running Exchange Server, you experience the following symptoms:

• Some of your rules do not work as expected when you start Microsoft Outlook.
• Your out-of-office (OOF) rule does not work as expected.

If you use the Microsoft Exchange Server Administrator program to set the MSExchangeIS/Private/Rules logging level to Maximum, the following event ID message is logged in the Application event log:

This problem occurs if you install antivirus software that uses the new antivirus API (AVAPI) function that has been available since Exchange Server 5.5 Service Pack 3 (SP3). For example, this problem occurs if you use the following antivirus software:

• ScanMail for Exchange Server 3.5, 3.51 or later
• Norton AntiVirus Exchange Agent 2.0 or later

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Rules

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.