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Registrar service crashes on a Lync Server 2010 server that has SBA or SBS deployed in branch sites

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Symptoms

Assume that you have branch sites in the topology of a Microsoft Lync Server 2010 environment. You deploy Survivable Branch Appliances (SBA) or Survivable Branch Servers (SBS) to the environment. In this situation, the Registrar service (RTCSrv.exe) may crash on a Lync Server 2010 server in the environment. 

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Cause

This issue occurs because the Registrar service encounters an access violation when the Registrar service tries to register a branch user whose home server is set to a branch site.

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Resolution

To resolve this issue, install the following cumulative update:
2791381 Description of the cumulative update for Lync Server 2010: March 2013

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More Information

For more information about how to deploy a Survivable Branch Appliance or Survivable Branch Server, go to the following Microsoft website:
How to deploy a Survivable Branch Appliance or Survivable Branch Server
For more information about the Survivable Branch Appliance and the Survivable Branch Server, go to the following Microsoft website:
General information about the Survivable Branch Appliance and the Survivable Branch Server

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2796755
Revision : 1
Created on : 1/7/2017
Published on : 3/14/2013
Exists online : False
Views : 172