Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. User cannot download contact list by using a mobile device in Lync Server 2010

User cannot download contact list by using a mobile device in Lync Server 2010

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You deploy Microsoft Lync Server 2010 mobility service in a Lync Server 2010 environment.
  • A user signs in to a Lync server by using a mobile device.
  • The user has a federated contact for a Cisco Tandberg device in the contact list.
In this scenario, the user cannot retrieve the contact list by using the mobile device. Therefore, the user's contact list is empty.

↑ Back to the top

Cause

This issue occurs because Lync mobility service incorrectly waits for a notification and encounters a time-out error when it processes the federated contact for a Tandberg device.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update:
2847888 Description of the cumulative update for Lync Server 2010, Unified Communications Managed API 3.0 Runtime: July 2013

↑ Back to the top

More Information

For more information about federated contacts, go to the following Microsoft website:
General information about federated contacts
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

↑ Back to the top

Article Info
Article ID : 2796754
Revision : 1
Created on : 1/7/2017
Published on : 7/12/2013
Exists online : False
Views : 333