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  2. No content is displayed in the Call Leg Media Quality Report when you drill down to a specific leg in Lync Server 2010

No content is displayed in the Call Leg Media Quality Report when you drill down to a specific leg in Lync Server 2010

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Symptoms

Consider the following scenario:
  • In a Microsoft Lync Server 2010 environment, the Lync Server 2010, Core Components October 2012 cumulative update is installed.
  • You access the Call Leg Media Quality Report on the Monitoring Server to view the quality of audio calls.
  • You access the Call Leg Media Quality Report and then drill down to a specific leg by clicking a gateway name.
In this scenario, the process that generates reports stops at the Server Media Quality Trend Report and no content is displayed in the report.

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Cause

This In a Microsoft Lync Server 2010 environment, the Lync Server 2010, Core Components October 2012 cumulative update is installed.

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Resolution

To resolve this issue, install the following cumulative update:
2793350 Description of the cumulative update for Lync Server 2010, Core Components: March 2013

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More Information

For more information about an update that lets Monitoring Server create a Call Leg Media Quality Report in a Lync Server 2010 environment, click the following article number to view the article in the Microsoft Knowledge Base: 
2736037 An update that enables Monitoring Server to create a Call Leg Media Quality Report in a Lync Server 2010 environment is available
For more information about the cumulative update, click the following article number to view the article in the Microsoft Knowledge Base:
2740403 Description of the cumulative update for Lync Server 2010, Core Components: October 2012
For more information about the Call Leg Media Quality Report, go to the following Microsoft TechNet website:
General information about the Call Leg Media Quality Report

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2796739
Revision : 1
Created on : 1/7/2017
Published on : 4/7/2013
Exists online : False
Views : 179