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FIX: You receive an unbalanced voucher error message when a Sales Order contains a dimension in Microsoft Dynamics AX 2009

View products that this article applies to.


This article applies to Microsoft Dynamics AX 2009 for all regions.

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Symptoms

You select the Sales tax code combinations option in the Rounding field for a Sales Tax Group in the General Ledger of Microsoft Dynamics AX 2009. You create a Sales Order that contains a dimension such as Cost Center. When you post the Sales Order journal, you receive an unbalanced voucher error message.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

Objects that are affected

This hotfix affects the following objects:

\Classes\Tax.xpo, method: adjustroundingdiff()
\Classes\Taxcashdisc.xpo, method: calcandinserttaxes()

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method name that contains the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by viewing the KBxxxxxx.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note KBxxxxxx.txt is a placeholder for the KB article number of the installed hotfix.
File information
This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable62,12018-Jun-201319:39x86
Kb2796726-glp-cons.cabNot Applicable4,594,18218-Jun-201319:39Not Applicable
Kb2796726-glp-ee.cabNot Applicable5,443,14118-Jun-201319:39Not Applicable
Kb2796726-glp-il.cabNot Applicable410,20118-Jun-201319:39Not Applicable
Kb2796726-glp-tr.cabNot Applicable1,636,44418-Jun-201319:39Not Applicable
Kb2796726-syp-cons.cabNot Applicable5,622,20918-Jun-201319:39Not Applicable
Kb2796726-syp-ee.cabNot Applicable5,548,90918-Jun-201319:39Not Applicable
Kb2796726-syp-il.cabNot Applicable5,258,50918-Jun-201319:39Not Applicable
Kb2796726-syp-syp.cabNot Applicable5,257,18718-Jun-201319:39Not Applicable
Kb2796726-syp-tr.cabNot Applicable5,388,29818-Jun-201319:39Not Applicable
Licensetermsar.rtfNot Applicable101,41406-Oct-201213:53Not Applicable
Licensetermscs.rtfNot Applicable92,70506-Oct-201213:53Not Applicable
Licensetermsda.rtfNot Applicable102,54306-Oct-201213:53Not Applicable
Licensetermsde.rtfNot Applicable119,31306-Oct-201213:53Not Applicable
Licensetermsen.rtfNot Applicable111,79506-Oct-201213:53Not Applicable
Licensetermses.rtfNot Applicable98,31306-Oct-201213:53Not Applicable
Licensetermset.rtfNot Applicable104,48406-Oct-201213:53Not Applicable
Licensetermsfi.rtfNot Applicable107,41806-Oct-201213:53Not Applicable
Licensetermsfr.rtfNot Applicable133,19706-Oct-201213:53Not Applicable
Licensetermshe-il.rtfNot Applicable4,25806-Oct-201213:53Not Applicable
Licensetermshu.rtfNot Applicable94,30406-Oct-201213:53Not Applicable
Licensetermsis.rtfNot Applicable36,11206-Oct-201213:53Not Applicable
Licensetermsit.rtfNot Applicable117,76506-Oct-201213:53Not Applicable
Licensetermsja.rtfNot Applicable107,09206-Oct-201213:53Not Applicable
Licensetermslt.rtfNot Applicable125,19706-Oct-201213:53Not Applicable
Licensetermslv.rtfNot Applicable106,68106-Oct-201213:53Not Applicable
Licensetermsnb-no.rtfNot Applicable118,24506-Oct-201213:53Not Applicable
Licensetermsnl.rtfNot Applicable112,65706-Oct-201213:53Not Applicable
Licensetermspl.rtfNot Applicable118,88706-Oct-201213:53Not Applicable
Licensetermspt-br.rtfNot Applicable102,98206-Oct-201213:53Not Applicable
Licensetermsru.rtfNot Applicable151,40006-Oct-201213:53Not Applicable
Licensetermssv.rtfNot Applicable117,96006-Oct-201213:53Not Applicable
Licensetermsth.rtfNot Applicable156,70806-Oct-201213:53Not Applicable
Licensetermstr.rtfNot Applicable105,69306-Oct-201213:53Not Applicable
Licensetermszh-hans.rtfNot Applicable100,52806-Oct-201213:53Not Applicable
Axsetupsp.exe5.0.1100.451,637,04018-Jun-201319:38x86
Cabextractor.dllNot Applicable19,63218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44006-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40539,32818-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33606-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40539,32818-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40539,32818-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1500.121216,32006-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40543,42418-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84806-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:39x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82406-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40535,23218-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40547,52018-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40559,80818-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40806-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40531,13618-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31206-Oct-201214:15x86
Axsetupsp.resources.dll5.0.1100.40527,04018-Jun-201319:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80006-Oct-201214:15x86
Cabextractor.dllNot Applicable23,21618-Jun-201319:39x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbhotfixserver, kbmbspartner, kbqfe, kbsurveynew, kbautohotfix, kbnoloc, kb, kbnomt, kbrapidpub, kbmbsquickpub

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Article Info
Article ID : 2796726
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 591