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Explorer.exe process may crash when you tap or click the desktop in Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

Assume that you use one of the following input methods on a Windows 8-based or Windows Server 2012-based computer that has update 2770917 installed:
  • Korean
  • Chinese Traditional
  • Chinese Simplified
While the desktop is open, you tap or click the Settings charm, and then you tap or click the desktop. In this situation, the Explorer.exe process may crash.

For more information about update 2770917, click the following article number to view the article in the Microsoft Knowledge Base:
2770917 Windows 8 and Windows Server 2012 cumulative update: November 2012

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Resolution

Update information

How to obtain this update

Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows Server 2012Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.16494890,88005-Jan-201301:40x86
Msctf.dll6.2.9200.20599890,88005-Jan-201301:34x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.164941,120,76805-Jan-201301:27x64
Msctf.dll6.2.9200.205991,120,76805-Jan-201301:23x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows 8, and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.16494_none_7263edf4c033f772.manifest
File versionNot applicable
File size32,712
Date (UTC)05-Jan-2013
Time (UTC)02:37
PlatformNot applicable
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.20599_none_72f28c31d94d15ef.manifest
File versionNot applicable
File size32,712
Date (UTC)05-Jan-2013
Time (UTC)02:41
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.16494_none_ce828978789168a8.manifest
File versionNot applicable
File size32,716
Date (UTC)05-Jan-2013
Time (UTC)04:55
PlatformNot applicable
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.20599_none_cf1127b591aa8725.manifest
File versionNot applicable
File size32,716
Date (UTC)05-Jan-2013
Time (UTC)03:39
PlatformNot applicable

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Keywords: kbfix, atdownload, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2795719
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 158