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"'fileName' is undefined" error when you open the printer Help file from the Printer Properties dialog box in Windows 8 and Windows Server 2012

View products that this article applies to.

Symptoms

Assume that you have a third-party printer installed on a computer that is running Windows 8 or Windows Server 2012. When you try to open the printer Help file from the Printer Properties dialog box, you receive an error message that resembles the following:
Script Error
An error has occurred in the script on this page.
Line: 37
Char: 3
Error: 'fileName' is undefined
Code: 0
URL: URL

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Resolution

Security update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:
http://update.microsoft.com

Notes
  • This update was first included in the following security update:
    2792100  MS13-009: Cumulative Security Update for Internet Explorer: February 12, 2013
  • For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:
    http://www.microsoft.com/technet/security/current.aspx

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbnotautohotfix, kbbug, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2792419
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2013
Exists online : False
Views : 308