To access Microsoft Dynamics CRM Online through Outlook without this issue occurring in Offline mode, the user must configure the Microsoft Dynamics CRM for Outlook setup language to be the same as the current User Interface Language of Microsoft Dynamics CRM Online during the install of Microsoft Dynamics CRM for Outlook. Or the user can make the current User Interface Language the same as the base language of Microsoft Dynamics CRM Online.
If the current User Interface Language of Microsoft Dynamics CRM Online is not same as its base language:
1. While installing Microsoft Dynamics CRM for Outlook, select the setup language to be the same as the current User interface Language. This can be found in File, click Personal Options, and select Language tab when accessing Microsoft Dynamics CRM through the web interface.
2. Configure Microsoft Dynamics CRM Online for Outlook.
3. Go Offline.
If Microsoft Dynamics CRM for Outlook is already installed with the same language as the Microsoft Dynamics CRM Online base language:
1. Remove the configuration for the Microsoft Dynamics CRM for Outlook client.
2. Make the current User Interface Language the same as the base language of CRM Online through File, click Personal Options, and select Language tab.
3. Reconfigure Microsoft Dynamics CRM Online for Outlook.
4. Go offline.