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FIX: The tender totals for all terminals in a store are added incorrectly together when a POS Batch is run in Microsoft Dynamics AX 2009

View products that this article applies to.


This article applies to Microsoft Dynamics AX 2009 for all regions.

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Symptoms

You process the sales transactions on each terminal in your store in Microsoft Dynamics AX 2009. When you run POS Batch as the closing method, the tender totals for all terminals are added incorrectly together. You would expect that the tender totals for each terminal to be reported separately in the POS Batch.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.


File information
This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics AX for Retail POS
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable65,89629-Feb-201219:50x86
Licensetermsar.rtfNot Applicable100,96029-Feb-201219:50Not Applicable
Licensetermscs.rtfNot Applicable91,79429-Feb-201219:50Not Applicable
Licensetermsda.rtfNot Applicable70,20229-Feb-201219:50Not Applicable
Licensetermsde.rtfNot Applicable73,45629-Feb-201219:50Not Applicable
Licensetermsen.rtfNot Applicable67,74829-Feb-201219:50Not Applicable
Licensetermses.rtfNot Applicable73,79029-Feb-201219:50Not Applicable
Licensetermset.rtfNot Applicable103,52029-Feb-201219:50Not Applicable
Licensetermsfi.rtfNot Applicable68,43329-Feb-201219:50Not Applicable
Licensetermsfr.rtfNot Applicable68,11229-Feb-201219:50Not Applicable
Licensetermshe-il.rtfNot Applicable50,48329-Feb-201219:50Not Applicable
Licensetermshu.rtfNot Applicable93,55929-Feb-201219:50Not Applicable
Licensetermsis.rtfNot Applicable38,32129-Feb-201219:50Not Applicable
Licensetermsit.rtfNot Applicable115,36429-Feb-201219:50Not Applicable
Licensetermsja.rtfNot Applicable106,11229-Feb-201219:50Not Applicable
Licensetermslt.rtfNot Applicable123,13929-Feb-201219:50Not Applicable
Licensetermslv.rtfNot Applicable105,81529-Feb-201219:50Not Applicable
Licensetermsnb-no.rtfNot Applicable71,67929-Feb-201219:50Not Applicable
Licensetermsnl.rtfNot Applicable68,74629-Feb-201219:50Not Applicable
Licensetermspl.rtfNot Applicable116,62829-Feb-201219:50Not Applicable
Licensetermspt-br.rtfNot Applicable101,84429-Feb-201219:50Not Applicable
Licensetermsru.rtfNot Applicable150,01429-Feb-201219:50Not Applicable
Licensetermssv.rtfNot Applicable115,69729-Feb-201219:50Not Applicable
Licensetermsth.rtfNot Applicable154,43029-Feb-201219:50Not Applicable
Licensetermstr.rtfNot Applicable104,49729-Feb-201219:50Not Applicable
Licensetermszh-hans.rtfNot Applicable100,17929-Feb-201219:50Not Applicable
Retailpos.mspNot Applicable3,292,67207-Dec-201220:47Not Applicable
Axsetupsp.exe5.0.1600.11811,632,44807-Dec-201220:45x86
Cabextractor.dllNot Applicable19,31229-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44029-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Feb-201219:50x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Feb-201219:50x86
Cabextractor.dllNot Applicable22,38429-Feb-201219:50x64
Microsoft Dynamics AX for Retail POS Plug-ins for Customers
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable65,89629-Mar-201211:37x86
Licensetermsar.rtfNot Applicable117,64429-Mar-201211:37Not Applicable
Licensetermscs.rtfNot Applicable133,84329-Mar-201211:37Not Applicable
Licensetermsda.rtfNot Applicable121,61429-Mar-201211:37Not Applicable
Licensetermsde.rtfNot Applicable123,44329-Mar-201211:37Not Applicable
Licensetermsen.rtfNot Applicable106,48229-Mar-201211:37Not Applicable
Licensetermses.rtfNot Applicable121,36229-Mar-201211:37Not Applicable
Licensetermset.rtfNot Applicable116,28529-Mar-201211:37Not Applicable
Licensetermsfi.rtfNot Applicable122,10529-Mar-201211:37Not Applicable
Licensetermsfr.rtfNot Applicable128,40929-Mar-201211:37Not Applicable
Licensetermshe-il.rtfNot Applicable116,93129-Mar-201211:37Not Applicable
Licensetermshu.rtfNot Applicable139,88829-Mar-201211:37Not Applicable
Licensetermsis.rtfNot Applicable128,16129-Mar-201211:37Not Applicable
Licensetermsit.rtfNot Applicable110,03529-Mar-201211:37Not Applicable
Licensetermsja.rtfNot Applicable176,42229-Mar-201211:37Not Applicable
Licensetermslt.rtfNot Applicable127,00029-Mar-201211:37Not Applicable
Licensetermslv.rtfNot Applicable128,34329-Mar-201211:37Not Applicable
Licensetermsnb-no.rtfNot Applicable119,38829-Mar-201211:37Not Applicable
Licensetermsnl.rtfNot Applicable117,10429-Mar-201211:37Not Applicable
Licensetermspl.rtfNot Applicable120,44329-Mar-201211:37Not Applicable
Licensetermspt-br.rtfNot Applicable117,50829-Mar-201211:37Not Applicable
Licensetermsru.rtfNot Applicable241,32229-Mar-201211:37Not Applicable
Licensetermssv.rtfNot Applicable122,94429-Mar-201211:37Not Applicable
Licensetermsth.rtfNot Applicable152,28229-Mar-201211:37Not Applicable
Licensetermstr.rtfNot Applicable133,53929-Mar-201211:37Not Applicable
Licensetermszh-hans.rtfNot Applicable144,40629-Mar-201211:37Not Applicable
Retailpospluginsforcustomers.msiNot Applicable2,846,72007-Dec-201218:29Not Applicable
Axsetupsp.exe5.0.1600.11811,632,44807-Dec-201220:45x86
Cabextractor.dllNot Applicable19,31229-Mar-201211:37x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44029-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181534,74407-Dec-201216:58x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181530,64807-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181530,64807-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181530,64807-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181534,74407-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181542,93607-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181555,22407-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:57x86
Cabextractor.dllNot Applicable22,38429-Mar-201211:37x64
Microsoft Dynamics AX for Retail POS Plug-ins for Partners
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot Applicable65,89629-Mar-201211:37x86
Licensetermsar.rtfNot Applicable196,96829-Mar-201211:37Not Applicable
Licensetermscs.rtfNot Applicable204,58929-Mar-201211:37Not Applicable
Licensetermsda.rtfNot Applicable185,74729-Mar-201211:37Not Applicable
Licensetermsde.rtfNot Applicable193,53829-Mar-201211:37Not Applicable
Licensetermsen.rtfNot Applicable185,74729-Mar-201211:37Not Applicable
Licensetermses.rtfNot Applicable203,07729-Mar-201211:37Not Applicable
Licensetermset.rtfNot Applicable190,46629-Mar-201211:37Not Applicable
Licensetermsfi.rtfNot Applicable205,51429-Mar-201211:37Not Applicable
Licensetermsfr.rtfNot Applicable205,45529-Mar-201211:37Not Applicable
Licensetermshe-il.rtfNot Applicable146,58829-Mar-201211:37Not Applicable
Licensetermshu.rtfNot Applicable212,80629-Mar-201211:37Not Applicable
Licensetermsis.rtfNot Applicable202,02229-Mar-201211:37Not Applicable
Licensetermsit.rtfNot Applicable170,93929-Mar-201211:37Not Applicable
Licensetermsja.rtfNot Applicable264,20129-Mar-201211:37Not Applicable
Licensetermslt.rtfNot Applicable187,38529-Mar-201211:37Not Applicable
Licensetermslv.rtfNot Applicable187,55629-Mar-201211:37Not Applicable
Licensetermsnb-no.rtfNot Applicable198,45529-Mar-201211:37Not Applicable
Licensetermsnl.rtfNot Applicable194,97229-Mar-201211:37Not Applicable
Licensetermspl.rtfNot Applicable204,11629-Mar-201211:37Not Applicable
Licensetermspt-br.rtfNot Applicable194,57329-Mar-201211:37Not Applicable
Licensetermsru.rtfNot Applicable240,25129-Mar-201211:37Not Applicable
Licensetermssv.rtfNot Applicable194,57229-Mar-201211:37Not Applicable
Licensetermsth.rtfNot Applicable224,43829-Mar-201211:37Not Applicable
Licensetermstr.rtfNot Applicable182,84529-Mar-201211:37Not Applicable
Licensetermszh-hans.rtfNot Applicable228,80329-Mar-201211:37Not Applicable
Retailpospluginsforpartners.msiNot Applicable2,926,59207-Dec-201218:29Not Applicable
Axsetupsp.exe5.0.1600.11811,632,44807-Dec-201220:45x86
Cabextractor.dllNot Applicable19,31229-Mar-201211:37x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44029-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181534,74407-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:57x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:56x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:56x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181530,64807-Dec-201216:56x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:56x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181530,64807-Dec-201216:56x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82429-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181530,64807-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181534,74407-Dec-201216:55x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:56x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:55x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31229-Mar-201211:37x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:55x86
Axsetupsp.resources.dll5.0.1600.1181526,55207-Dec-201216:56x86
Axsetupsp.resources.dll5.0.1600.1181542,93607-Dec-201216:55x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:55x86
Axsetupsp.resources.dll5.0.1600.1181555,22407-Dec-201216:55x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:55x86
Axsetupsp.resources.dll5.0.1600.1181522,45607-Dec-201216:55x86
Cabextractor.dllNot Applicable22,38429-Mar-201211:37x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbhotfixserver, kbmbspartner, kbqfe, kbsurveynew, kbautohotfix, kbnoloc, kb, kbnomt, kbrapidpub, kbmbsquickpub

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Article Info
Article ID : 2791884
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 267