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FIX: customer details form in Microsoft Dynamics AX 2012 R2: "You are about to delete a record in customers"



This article applies to Microsoft Dynamics AX 2012 R2 for all regions.

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Symptoms

When you open the customer details form in Microsoft Dynamics AX 2012 R2 you receive a "You are about to delete a record in customers" error message.


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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:You can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.
File information
This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable60,67204-Sep-201221:13x86
Axupdate.exeNot Applicable60,65604-Sep-201221:13x86
Licensetermsar.rtfNot Applicable2,17019-Jul-201206:00Not Applicable
Licensetermscs.rtfNot Applicable91,09919-Jul-201206:00Not Applicable
Licensetermsda.rtfNot Applicable101,04319-Jul-201206:00Not Applicable
Licensetermsde.rtfNot Applicable116,49619-Jul-201206:00Not Applicable
Licensetermsen.rtfNot Applicable110,06719-Jul-201206:00Not Applicable
Licensetermses.rtfNot Applicable96,85019-Jul-201206:00Not Applicable
Licensetermset.rtfNot Applicable102,77819-Jul-201206:00Not Applicable
Licensetermsfi.rtfNot Applicable105,98919-Jul-201206:00Not Applicable
Licensetermsfr.rtfNot Applicable129,86919-Jul-201206:00Not Applicable
Licensetermshe-il.rtfNot Applicable43,37619-Jul-201206:00Not Applicable
Licensetermshu.rtfNot Applicable92,86319-Jul-201206:00Not Applicable
Licensetermsis.rtfNot Applicable36,27519-Jul-201206:00Not Applicable
Licensetermsit.rtfNot Applicable114,94719-Jul-201206:00Not Applicable
Licensetermsja.rtfNot Applicable105,77819-Jul-201206:00Not Applicable
Licensetermslt.rtfNot Applicable122,40019-Jul-201206:00Not Applicable
Licensetermslv.rtfNot Applicable105,28919-Jul-201206:00Not Applicable
Licensetermsnb-no.rtfNot Applicable115,55819-Jul-201206:00Not Applicable
Licensetermsnl.rtfNot Applicable109,75619-Jul-201206:00Not Applicable
Licensetermspt-br.rtfNot Applicable101,38219-Jul-201206:00Not Applicable
Licensetermsru.rtfNot Applicable148,30719-Jul-201206:00Not Applicable
Licensetermssv.rtfNot Applicable115,13819-Jul-201206:00Not Applicable
Licensetermsth.rtfNot Applicable153,64419-Jul-201206:00Not Applicable
Licensetermstr.rtfNot Applicable104,21019-Jul-201206:00Not Applicable
Licensetermszh-hans.rtfNot Applicable99,13119-Jul-201206:00Not Applicable
Clientoba32.mspNot Applicable17,301,50428-Nov-201219:06Not Applicable
Clientoba64.mspNot Applicable17,301,50428-Nov-201219:06Not Applicable
Components32.mspNot Applicable1,646,59228-Nov-201219:06Not Applicable
Components64.mspNot Applicable1,646,59228-Nov-201219:06Not Applicable
Objectserver32.mspNot Applicable6,004,73628-Nov-201219:06Not Applicable
Objectserver64.mspNot Applicable8,003,58428-Nov-201219:06Not Applicable
Setupsupport32.mspNot Applicable606,20828-Nov-201219:06Not Applicable
Setupsupport64.mspNot Applicable606,20828-Nov-201219:06Not Applicable
Axsetupsp.exe6.2.73.83031,382,64004-Sep-201221:13x86
Axutillib.dll6.2.71.101834,24028-Nov-201219:11x86
Microsoft.dynamics.servicing.operations.dll6.2.73.830337,16804-Sep-201221:13x86
Axsetupsp.resources.dll6.0.947.491382,84819-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491378,75219-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-201206:00x86
Axsetupsp.resources.dll6.0.947.491407,42419-Jul-201206:00x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbmbsadministration, kbhotfixserver, kbmbspartner, kbqfe, kbnoloc, kbmbsquickpub, kb, kbautohotfix, kbnomt, kbrapidpub, kbsurveynew

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Article Info
Article ID : 2787016
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 77