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Address Book Web Query service fails when you set the UseNormalizationRules parameter to "False" in Lync Server 2013

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Symptoms

Consider the following scenario:
  • You run the Set-CsAddressBookConfiguration cmdlet together with the UseNormalizationRules parameter in a Microsoft Lync Server 2013 environment. The UseNormalizationRules parameter is set to False.
  • A user signs in to a Lync 2013 client.
  • The user uses the Lync 2013 client to search for another user who has a phone number.
In this scenario, the search result list for the user who has a phone number is not returned. Additionally, when you run the  Test-CSAddressBookService cmdlet to test the Address Book Web Query service, the cmdlet fails, and the following error message is returned:
Error Message : 403, Forbidden

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Cause

This issue occurs because Lync Server 2013 incorrectly counts the attributes of a user who has a phone number when Lync Server 2013 parses binary large object (BLOB) data. Therefore, an internal error message is returned to the Address Book Web Query service request.

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Resolution

To resolve this issue, install the following cumulative update:
2781547 Description of the cumulative update for Lync Server 2013: February 2013

Note After you install this update, you must also run the Update-CsAddressBook cmdlet in the Lync Server 2013 environment.

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More Information

For more information about the Set-CsAddressBookConfiguration cmdlet, go to the following Microsoft website:

General information about the Set-CsAddressBookConfiguration cmdlet
For more information about the release notes for Lync Server 2013, go to the following Microsoft website:

General information about the release notes for Lync Server 2013
For more information about the Test-CsAddressBookService cmdlet, go to the following Microsoft website:

General information about the Test-CsAddressBookService cmdlet
For more information about the Test-CsAddressBookWebQuery cmdlet, go to the following Microsoft website:

General information about the Test-CsAddressBookWebQuery cmdlet

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Keywords: kbqfe, kbfix, kbsurveynew, kberrmsg, kbexpertiseinter, kb

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Article Info
Article ID : 2785194
Revision : 1
Created on : 1/7/2017
Published on : 3/22/2013
Exists online : False
Views : 233