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Users are redirected to Mobile Express in Internet Explorer 7 after the Microsoft Dynamics CRM Online December 2012 Service Update

Symptoms

Internet Explorer 7 users are redirected to the Mobile Express website (https://<org>.crm.dynamics.com/m) when attempting to access Microsoft Dynamics CRM Online after the December 2012 Service Update.

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Cause

Internet Explorer 7 compatibility was removed in the December 2012 Service Update. As a result, all requests to the Microsoft Dynamics CRM Online website from Internet Explorer 7 clients will be redirected to the Mobile Express website. This is the expected behavior for all unsupported browsers. 

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Resolution

Use a compatible browser to access the Microsoft Dynamics CRM website as described in the following KB article:

http://support.microsoft.com/kb/2784954


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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2784960
Revision : 1
Created on : 1/7/2017
Published on : 1/3/2013
Exists online : False
Views : 80