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Exchange RPC Client Access service crashes on an Exchange Server 2010 Mailbox server

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Symptoms

The Microsoft Exchange RPC Client Access service crashes on a Microsoft Exchange Server 2010 Mailbox server. Additionally, the following Event ID 4999 is logged in the Application log: 

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Cause

This issue is caused by a MAPI_E_CORRUPT_DATA error that occurs when the Exchange Server 2010 Mailbox server tries to process a certain property. Then, the Exchange RPC Client Access service crashes because it cannot handle the MAPI_E_CORRUPT_DATA error.

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Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2784566
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2013
Exists online : False
Views : 265