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SCOM alerts and event ID 4 in an Exchange Server 2010 SP2 organization that has Update Rollup 1 or later

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Symptoms

Assume that you install Update Rollup 1 for Microsoft Exchange Server 2010 Service Pack 2 (SP2) or a later update rollup that was released before Update Rollup 6 in an organization. Additionally, the organization is monitored by a Microsoft System Center Operations Manager (SCOM) server. In this situation, you receive the following SCOM alerts:

Alert: Exchange Control Panel connectivity (Internal) transaction failures.
Source: ECP - ServerName 
Path: ServerName - Site
Alert description: One or more of the ECP connectivity tests failed.
Detailed information:
Target: ServerName
Error: An exception was thrown by the Web service: The remote server returned an error: (500) Internal Server Error.

Alert: Exchange Control Panel connectivity (Internal) transaction failures.
Source: ECP - ServerName
Path: ServerName - Site
Alert description: One or more of the ECP connectivity tests failed.
Detailed information:
Target: ServerName
Error: The test failed to establish a session with server ServerName. The remote server returned an error: (500) Internal Server Error.

Additionally, the following event is logged in the Application log on the Exchange Server 2010 Client Access server:

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Cause

This issue occurs because of a race condition that occurs when multiple threads try to set a certain property at a same time.

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Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about Exchange Control Panel connectivity transaction failures, go to the following Microsoft website:
Exchange Control Panel connectivity (Internal) transaction failures

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Keywords: kbsurveynew, kbqfe, kbexpertiseinter, kbfix, kb

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Article Info
Article ID : 2784093
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2013
Exists online : False
Views : 297