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Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV platform hotfix

The Microsoft Dynamics NAV platform hotfixes are made available as single files. To install a Microsoft Dynamics NAV hotfix, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the files by using the hotfix files. To replace the existing Microsoft Dynamics NAV files, follow these steps:

1. Stop the Microsoft Dynamics NAV Server service.
2. Copy the files in the NST folder from the files that you downloaded.
3. Paste the files into the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
   C:\Program Files\Microsoft Dynamics NAV\70\Service
4. Click Yes to overwrite the files in the directory.
5. Start the Microsoft Dynamics NAV Server service.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored (Windows) client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the files by using the hotfix files. To replace these files, follow these steps:

1. Close the Microsoft Dynamics NAV RoleTailored client.
2. Copy the files in the RTC folder from the files that you downloaded.
3. Paste the files into the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
   C:\Program Files (x86)\Microsoft Dynamics NAV\70\RoleTailored Client
4. Click Yes to overwrite the files in the directory.

Note These steps must be followed for each Microsoft Dynamics NAV RoleTailored (Windows) client.

Step 3: Replace the files in the Microsoft Dynamics NAV Web client installation

If you have the Microsoft Dynamics NAV Web client installed, replace the files in the Microsoft Dynamics NAV Web client installation by using the hotfix files.To replace these files, follow these steps:

1. Close the Microsoft Dynamics NAV Web client.
2. Copy the files in the WEB CLIENT folder from the files that you downloaded.
3. Paste the files into the Microsoft Dynamics NAV Web client installation directory. The Microsoft Dynamics NAV Web client is usually installed in the following directory:
   C:\Program Files\Microsoft Dynamics NAV\70\Web Client
4. Click Yes to overwrite the files in the directory.

Note These steps must be followed for each Microsoft Dynamics NAV Web client.

Step 4: Replace the files in the Microsoft Office Outlook Integration installation

If you have Microsoft Office Outlook Integration installed, replace the files in the Microsoft Office Outlook Integration installation by using the hotfix files.To replace the files, follow these steps:

1. Copy the files in the OUTLOOK folder from the files that you downloaded.
2. Paste the files into the Microsoft Office Outlook Integration directory. Microsoft Office Outlook Integration is usually installed in the following directory:
   C:\Program Files(x86)\Microsoft Office\Office xx
   
   Note The xx placeholder represents the version of Microsoft Office that you have installed.
3. Click Yes to overwrite the files in the installation directory.
4. Copy the following file from the files that you downloaded:
   Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.dll
5. Paste the file into the language folders in the Microsoft Office Outlook Integration directory. The language folders are installed in the following directories:
   C:\Program Files (x86)\Microsoft Office\Office\xx-XX
   
   Note The xx-XX placeholder represents the language version, for example, en-US.

Step 5: Replace the files in the Microsoft Dynamics NAV Automated Data Capture System (ADCS) installation

If you have Automated Data Capture System (ADCS) installed, replace the following files in the Automated Data Capture System installation by using the hotfix files.To replace the files, follow these steps:

1. Copy the files in the ADCS folder from the files that you downloaded.
2. Paste the files into the Automated Data Capture System installation directory. Automated Data Capture System is usually installed in the following directory:
   C:\Program Files (x86)\Microsoft Dynamics NAV\70\Automated Data Capture System
3. Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2013 installed to apply this hotfix.