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  2. The BitLocker Drive Encryption Password Entry screen may appear with reduced clarity on Windows 8-based computers

The BitLocker Drive Encryption Password Entry screen may appear with reduced clarity on Windows 8-based computers

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Symptoms

When you boot a Windows 8 device that is encrypted using BitLocker, the BitLocker PIN or Recovery Password Entry screen, fonts and text may appear with reduced clarity (blurry).

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Cause

This issue can occur if you are running an incompatible BIOS/Firmware.

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Resolution

Contact the hardware manufacture to check for a BIOS/Firmware update that is tested and supported for Windows 8.

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More Information

To properly support booting Windows 8 in UEFI mode with BitLocker enabled, ensure that the system is on UEFI firmware version 2.3.1 and that the UEFI firmware is in native mode without a Compatibility Support Module (CSM) for BIOS mode enabled.

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Article Info
Article ID : 2782897
Revision : 1
Created on : 1/7/2017
Published on : 11/12/2012
Exists online : False
Views : 228