Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The BitLocker Drive Encryption Password Entry screen may appear with reduced clarity on Windows 8-based computers

The BitLocker Drive Encryption Password Entry screen may appear with reduced clarity on Windows 8-based computers

View products that this article applies to.

Symptoms

When you boot a Windows 8 device that is encrypted using BitLocker, the BitLocker PIN or Recovery Password Entry screen, fonts and text may appear with reduced clarity (blurry).

↑ Back to the top

Cause

This issue can occur if you are running an incompatible BIOS/Firmware.

↑ Back to the top

Resolution

Contact the hardware manufacture to check for a BIOS/Firmware update that is tested and supported for Windows 8.

↑ Back to the top

More Information

To properly support booting Windows 8 in UEFI mode with BitLocker enabled, ensure that the system is on UEFI firmware version 2.3.1 and that the UEFI firmware is in native mode without a Compatibility Support Module (CSM) for BIOS mode enabled.

↑ Back to the top

Keywords: kb

↑ Back to the top

Article Info
Article ID : 2782897
Revision : 1
Created on : 1/7/2017
Published on : 11/12/2012
Exists online : False
Views : 323