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Incorrect keyboard layout is used after you refresh Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running a multilanguage version of Windows 8 or of Windows Server 2012.
  • The default language on the computer is a non-U.S. English (en-US) language. However, you specify to use the en-US locale during the Out of Box Experience (OOBE) process.
  • You use the Push Button Reset feature to refresh the computer.
In this scenario, a non-en-US keyboard layout is used in the password entry box on the logon page instead of the en-US keyboard layout. Therefore, you cannot log on to the computer, and you cannot switch the keyboard layout to the en-US keyboard layout.

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Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows Server 2012Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows RT, Windows 8, and Windows Server 2012RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Reseteng.dll6.2.9200.16450808,68003-Nov-201206:58Not applicable
Resetengmig.dll6.2.9200.16450797,92803-Nov-201206:57Not applicable
Srms.datNot applicable43,88217-Jul-201203:01Not applicable
Sysreset.exe6.1.7782.0117,24803-Nov-201204:27Not applicable
Reagent.dll6.2.9200.16450346,34403-Nov-201206:57Not applicable
Reagent.xmlNot applicable85606-Jul-201220:25Not applicable
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Reseteng.dll6.2.9200.16450846,33603-Nov-201205:25x86
Resetengmig.dll6.2.9200.16450733,18403-Nov-201205:25x86
Srms.datNot applicable43,88217-Jul-201203:12Not applicable
Sysreset.exe6.1.7782.0117,24803-Nov-201205:26x86
Reagent.dll6.2.9200.16450375,80803-Nov-201205:25x86
Reagent.xmlNot applicable85606-Jul-201219:51Not applicable
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Reseteng.dll6.2.9200.164501,009,66403-Nov-201205:25x64
Resetengmig.dll6.2.9200.16450945,15203-Nov-201205:25x64
Srms.datNot applicable43,88217-Jul-201203:01Not applicable
Sysreset.exe6.1.7782.0132,09603-Nov-201205:26x64
Reagent.dll6.2.9200.16450443,39203-Nov-201205:25x64
Reagent.xmlNot applicable85606-Jul-201220:28Not applicable
Reagent.dll6.2.9200.16450375,80803-Nov-201205:25x86
Reagent.xmlNot applicable85606-Jul-201219:51Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT
File nameArm_06be6a920bc5e6b64a41003086ab3030_31bf3856ad364e35_6.2.9200.16450_none_e67f39351fdfbe1c.manifest
File versionNot applicable
File size707
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameArm_95b359bfdab811b6ba6564f52a08ce6f_31bf3856ad364e35_6.2.9200.16450_none_670e55562046a5b0.manifest
File versionNot applicable
File size696
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameArm_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16450_none_38ec09cc4fc6203d.manifest
File versionNot applicable
File size5,049
Date (UTC)03-Nov-2012
Time (UTC)07:08
PlatformNot applicable
File nameArm_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16450_none_b7968c9f4132a187.manifest
File versionNot applicable
File size4,393
Date (UTC)03-Nov-2012
Time (UTC)07:08
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8
File nameX86_1f7f16e00342ef9d1f4f26e38e6075b6_31bf3856ad364e35_6.2.9200.16450_none_a4294d12c1c3c9b9.manifest
File versionNot applicable
File size707
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameX86_35e7ddf957e731ab6d2b26d8bc61466c_31bf3856ad364e35_6.2.9200.16450_none_6d03469d2684979b.manifest
File versionNot applicable
File size696
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameX86_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16450_none_38e997744fc90177.manifest
File versionNot applicable
File size5,049
Date (UTC)03-Nov-2012
Time (UTC)06:29
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16450_none_b7941a47413582c1.manifest
File versionNot applicable
File size4,393
Date (UTC)03-Nov-2012
Time (UTC)06:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_7494b21b680dd8b10e5571a6f3d046b8_31bf3856ad364e35_6.2.9200.16450_none_163009de41d1ebf9.manifest
File versionNot applicable
File size1,062
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_751e6f2a790750825956d5f17de3ad81_31bf3856ad364e35_6.2.9200.16450_none_c9f55ec2ff6b1483.manifest
File versionNot applicable
File size711
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_9954de4d658b742fd3205ccfa010cac8_31bf3856ad364e35_6.2.9200.16450_none_0bf20862da450425.manifest
File versionNot applicable
File size700
Date (UTC)03-Nov-2012
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16450_none_950832f8082672ad.manifest
File versionNot applicable
File size5,053
Date (UTC)03-Nov-2012
Time (UTC)07:35
PlatformNot applicable
File nameAmd64_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16450_none_13b2b5caf992f3f7.manifest
File versionNot applicable
File size4,397
Date (UTC)03-Nov-2012
Time (UTC)07:35
PlatformNot applicable
File nameX86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16450_none_b7941a47413582c1.manifest
File versionNot applicable
File size4,393
Date (UTC)03-Nov-2012
Time (UTC)06:29
PlatformNot applicable

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Keywords: atdownload, kbqfe, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2780541
Revision : 1
Created on : 1/7/2017
Published on : 12/11/2012
Exists online : False
Views : 500