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  2. You may receive System Message 6201 if you print an Order Management report where the printer was specified on the order step

You may receive System Message 6201 if you print an Order Management report where the printer was specified on the order step

Symptoms

Consider the following scenario in Microsoft Dynamics SL:

  • You open Order Types (40.200.00).
  • You enter a value in Order Type:.
  • You click a detail line for a step that prints a report, such as Print Invoice or Print Packing Slip.
  • You click the Output Selection button and enter a value for Printer Name that is a shared printer or that uses a UNC path for the printer, such as \\servername\printername.
  • You print the form for that step.

When you do this, you may receive an error.


System Message 6201

Report Execution Failed error = 56029

Error Printing Report

The printer specified can not be found.  It may not be accessible in the current security context.

The CrystalAPI is case-sensitive and Order Types stores the printer in upper-case. If the servername and printername are not all uppercase, then the error will occur.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 2011 Service Pack 1 (SP1)
Changed FilesDateFile Version
4020002.exe29-Oct-20128.01.31029.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 24838.  

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbbug, kb, kbtshoot, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2780221
Revision : 2
Created on : 2/1/2017
Published on : 2/1/2017
Exists online : False
Views : 72