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Inline images may display as a Red X in Outlook

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Symptoms

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In Microsoft Outlook, inline images within an e-mail message may display as a Red X rather than the intended image.


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Cause

The cause varies depending on the Outlook version.

Microsoft Outlook 2016 and 2013:

The behavior occurs if the image is not embedded in the message, and the following registry value is NOT set, or is absent:

HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 1



Microsoft Outlook 2007 and 2010:

The behavior occurs if the image is not embedded in the message, and the following registry value is set:

HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Mail
DWORD: Send Pictures With Document
Value: 0


NoteThe x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).

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Resolution

The steps to address the behavior vary depending on the Microsoft Outlook version.

Microsoft Outlook 2016 and 2013:

Add Send Pictures With Document with a value of 1, or change the existing Send Pictures With Document value to 1.



Microsoft Outlook 2007 and 2010:

Remove the Send Pictures With Document registry value, or change the value of Send Pictures With Document to 1.



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More Information

In Microsoft Outlook 2016 and 2013, the default value in the absence of Send Pictures With Document is 0, and non-embedded inline images may display the Red X.

In Microsoft Outlook 2007 and 2010, the default value in the absence of Send Pictures With Document is 1, and non-embedded inline images will display as intended.

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Keywords: kb

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Article Info
Article ID : 2779191
Revision : 3
Created on : 5/20/2019
Published on : 5/20/2019
Exists online : False
Views : 311