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Long delay in receiving email messages by using Outlook in an Exchange Server 2010 environment

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Symptoms

You may encounter a long delay in receiving email messages by using Microsoft Outlook in a Microsoft Exchange Server 2010 environment. However, you receive the email messages timely when you use Outlook Web App (OWA).

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Cause

This issue occurs because of a deadlock that occurs in email notification threads in the Microsoft Exchange RPC Client Access service.

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Resolution

To resolve this issue, install Exchange Server 2010 Service Pack 3 (SP3) on the Exchange Server 2010 servers. For more information about Exchange Server 2010 SP3, click the following article number to view the article in the Microsoft Knowledge Base: 
2808208 Description of Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2778100
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2013
Exists online : False
Views : 265