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Nothing happens when you click a link to a PDF file in another PDF file in the Microsoft Store Reader app

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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1.
  • You open a PDF file by using the Microsoft Store Reader app.
  • In the PDF file, you click a link that links to another PDF file to open the other PDF file.

When you click the link to the other PDF file, nothing happens. 

Note This does not occur if you use a different PDF reader application.

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Cause

This is a feature design limitation of the Microsoft Store Reader app. Only one instance of the Reader app can be running at any time.

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Resolution

Currently, the Microsoft Store Reader app cannot open multiple PDF files or have multiple instances open at the same time. This is a design feature that depends on the Reader app and the operating system. 

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More Information

This also occurs if you have one PDF file open and then try to open another PDF file. To open the other PDF file, you have to close the PDF file that you currently have open.

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Keywords: kb

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Article Info
Article ID : 2777631
Revision : 3
Created on : 10/16/2017
Published on : 10/26/2017
Exists online : False
Views : 523