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Print jobs in a point and print environment may not print with the correct attributes on Windows 7

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Symptoms

Consider the following scenario:
  • You have a Windows Server 2008 R2 print server with Windows 7 clients.
  • You create a print job on the Windows 7 client which is configured with an attribute such as duplex or color printing.

When the job actually prints from the printer, the job does not have the attribute specified.

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Cause

This issue can occur if the Client Side Rendering Printers key becomes corrupted on the Windows 7 client. This causes a mismatch of the print driver settings on the Windows 7 client compared to the settings on the Windows Server 2008 R2 Server.

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Resolution

You can resolve this issue by deleting the Client Side Rendering Printers key on the Windows 7 client from the following location in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\*-*-*-**-*********-**********-**********-****\Printers

The Printers registry key will be re-created automatically on the Windows 7 client the next time Windows connects to the printer. 

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More Information

For Windows 7 clients, it is recommended to install the following KB which is a rollup update for the Print components.

http://support.microsoft.com/kb/2647753

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Article Info
Article ID : 2771931
Revision : 1
Created on : 1/7/2017
Published on : 11/14/2012
Exists online : False
Views : 289