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You can't use Chrome to manage settings in the EAC in an Exchange Server 2013 environment

  • Article
  • Applies to:
    Exchange Server 2013 Enterprise, Exchange Server 2013 Standard Edition

Original KB number:  2769335

Symptoms

Consider the following scenario:

  • You install Xunlei Thunder on a computer in a Microsoft Exchange Server 2013 environment.

  • You use Google Chrome to go to the Microsoft website and access the Exchange Administration Center (EAC): https://exchangeserver/ecp.

  • You select an option in the EAC.

In this scenario, you receive the following error message:

The Web page isn't loading properly. Please reload the page by refreshing your Web browser.

Cause

This issue occurs because of a conflict between the EAC and the Thunder extension in Chrome.

Resolution

To resolve this issue, open the extension settings menu in Chrome, and then disable the Thunder extension.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.